Residence Life Smart Classrooms SC


Residence Life Smart Classrooms

Service Manager

Ben Hartung, Manager of Residential Technology and Security Systems



Location: Thompson W203

Phone Number: (716) 673-3668 

Email: ResNet

All requests for assistance are completed using the Tracker Customer Portal

Service Owner

Chief Information Officer


The Residence Life Smart Classrooms  service includes the installation, maintenance and scheduling of the Grissom Hall and Kasling Hall smart classrooms.

Service Users

  • Residence Hall Directors

  • Residence Life Administrative Staff

  • Freshmen seminars

User Services

The smart classrooms in Kasling Hall and Grissom Hall are fully equipped with white boards, Internet, a PC workstation w/ mouse & keyboard, controlled lighting, sound & video system with remote controls, table and chair for the instructor, a podium for presentations, an acoustical ceiling and a 60" x 60" pull screen. Both rooms have card readers that are online and ready for use with the campus access control system.  Seating Capacity = 24

Business Services

Smart Classroom equipment, space and furniture.

Technical Services

  • Procurement & Property Control

  • Installation, setup, configuration and maintenance

  • Monthly inventory and testing


The requirements for using this service included the following:

  • Office of Residence Life professional staff

Rates / Cost of Use

The cost of the service covered by the Housing Fees.



8:30 am - 3:30 pm Academic class usage

3:30 pm - 6:30 pm Student Affairs or other Division usage

After 6:30 pm Residence Life programming usage.


Hours: Monday - Friday 8:30am - 5:00pm

Summer: Monday - Friday 8:00 am - 4:00 pm

Emergencies - 24/7 based on the availability of support staff

SLA Notes

  • Users with emergency issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

  • Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.

Business Procedures

Residence Life Smart Classrooms

Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by the Office of Residence Life, TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team.

Assigned Primary Support

Assigned Secondary Support

RACI Chart

Name: Residence Life Smart Classrooms

Description: see above







Mark Mackey

Ben Hartung

ITS Service Center

Residence Life Professional Staff


Ben Hartung

Chief Information Officer

ITS Service Center

Residence Life Professional Staff


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