Residence Life Webforms SC
Service | Residence Life Webforms | ||||||||||||||||||||
Service Manager | Ben Hartung, Manager of Residential Technology and Security Systems | ||||||||||||||||||||
Department | |||||||||||||||||||||
Contact | McGinnies Hall Rm 154 ResNet Office, (716) 673-3668, resnet@fredonia.edu | ||||||||||||||||||||
Service Owner | AVP/CIO - Stephen Rieks | ||||||||||||||||||||
Description | The Residence Life Webforms service is the design, installation, administration and troubleshooting of the Google Forms utilized by the Office of Residence Life professional staff and residential students. | ||||||||||||||||||||
Service Users |
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User Services | The service is limited to the existing forms utilized by the Residence Life Office which include the following:
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Business Services | Each form provides a different business service. | ||||||||||||||||||||
Technical Services |
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Requirements | The requirements for using this service included the following:
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Rates / Cost of Use | The cost of the service covered by the Housing Fees. | ||||||||||||||||||||
Getting Started | FredQuest - ITS Incident Management System | ||||||||||||||||||||
Availability | Hours: Monday - Friday 8:30am - 5:00pm Summer: Monday - Friday 8:00 am - 4:00 pm Emergencies - 24/7 based on the availability of support staff | ||||||||||||||||||||
Getting Help | By email: resnet@fredonia.edu By phone: (716) 673-3668 In person: 154 McGinnies (Near the loading dock rear entrance) All requests for assistance are completed using FredQuest. | ||||||||||||||||||||
SLA Notes |
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Business Procedures | google share, fredshare | ||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team. | ||||||||||||||||||||
Assigned Primary Support | |||||||||||||||||||||
Assigned Secondary Support | |||||||||||||||||||||
RACI Chart | Name: Residence Life Webforms Description: see above
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Date Last Modified |