Residence Life Webforms SC
- Mark Mackey
- tito1365
- Daniel LaGrow
- Admin JBB (Deactivated)
Service | Residence Life Webforms | ||||||||||||||||||||
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Service Manager | Ben Hartung, Manager of Residential Technology and Security Systems | ||||||||||||||||||||
Department | |||||||||||||||||||||
Contact | Location: Thompson W203 Phone Number: (716) 673-3668 Email: ResNet All requests for assistance are completed using the Tracker Customer Portal | ||||||||||||||||||||
Service Owner | Chief Information Officer | ||||||||||||||||||||
Description | The Residence Life Webforms service is the design, installation, administration and troubleshooting of the Google Forms utilized by the Office of Residence Life professional staff and residential students. | ||||||||||||||||||||
Service Users |
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User Services | The service is limited to the existing forms utilized by the Residence Life Office which include the following:
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Business Services | Each form provides a different business service. | ||||||||||||||||||||
Technical Services |
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Requirements | The requirements for using this service included the following:
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Rates / Cost of Use | The cost of the service covered by the Housing Fees. | ||||||||||||||||||||
Availability | Hours: Monday - Friday 8:30am - 5:00pm Summer: Monday - Friday 8:00 am - 4:00 pm Emergencies - 24/7 based on the availability of support staff | ||||||||||||||||||||
SLA Notes |
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Business Procedures | google share, fredshare | ||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team. | ||||||||||||||||||||
Assigned Primary Support | |||||||||||||||||||||
Assigned Secondary Support | |||||||||||||||||||||
RACI Chart | Name: Residence Life Webforms Description: see above
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Date Last Modified |