Application Development SC
- Michael Sek
- tito1365
- Daniel LaGrow
Service | Application Development | ||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Service Manager | Michael Gerholdt | ||||||||||||||||||||
Department | Enterprise Reporting and Development | ||||||||||||||||||||
Contact | Location: 103i Maytum Hall Phone Number: (716) 673-3388 Email: Michael Gerholdt All requests for assistance are completed using the Tracker Customer Portal | ||||||||||||||||||||
Service Owner | Chief Information Officer | ||||||||||||||||||||
Description |
| ||||||||||||||||||||
Service Users | As determined by project approval process; generally departmental responsible persons | ||||||||||||||||||||
User Services | Locally developed applications can be developed to meet a broad range of business needs. In most cases, the application will interact with an SQL Server database back end. | ||||||||||||||||||||
Business Services | Work with functional users to determine appropriate business needs. | ||||||||||||||||||||
Technical Services |
| ||||||||||||||||||||
Requirements | Time and user involvement | ||||||||||||||||||||
Rates / Cost of Use | No fees | ||||||||||||||||||||
Getting Started | Conversation with ITS and/or FredQuest ticket can be starters to recognize a need that may be met by development of an application. | ||||||||||||||||||||
Availability | |||||||||||||||||||||
Getting Help | How does a user request assistance for the service? Via FredQuest. Who can ask for certain aspects of assistance?
Requests for assistance are typically completed using Tracker Customer Portal | ||||||||||||||||||||
SLA Notes | Generally, responses to problems are speedy. | ||||||||||||||||||||
Business Procedures | |||||||||||||||||||||
Change Procedures | Requests for changes can be made via FredQuest and should allow adequate time for analysis, collaborative discussion and implementation. | ||||||||||||||||||||
Assigned Primary Support | |||||||||||||||||||||
Assigned Secondary Support | |||||||||||||||||||||
RACI Chart | Who is responsible, accountable, consulted and informed for each function of your service? Function 1 Name: Application Development Description:
| ||||||||||||||||||||
Date Last Modified | |||||||||||||||||||||
Status | Active |