Application Development SC

Application Development

Location: 103i Maytum Hall

Phone Number: (716) 673-3388 

Email: Michael Gerholdt

All requests for assistance are completed using the Tracker Customer Portal

• Design and develop applications to meet identified business needs
• These applications can be one of the following
  • Web site or web application (ASP.NET)
  • Desktop Application (Windows)
  • MS Access Application
  • Integration Services Application (move data from data source to any data destination)

As determined by project approval process; generally departmental responsible persons

Locally developed applications can be developed to meet a broad range of business needs. In most cases, the application will interact with an SQL Server database back end.

Work with functional users to determine appropriate business needs.

• Business consultation and analysis
• Application creation collaboratively with end users Agile approach
• Improvement based on user testing
• Publishing, deploying, scheduling as appropriate per application
• Training of end users or train the trainers

Time and user involvement

No fees

Conversation with ITS and/or FredQuest ticket can be starters to recognize a need that may be met by development of an application.

How does a user request assistance for the service? Via FredQuest.

Who can ask for certain aspects of assistance?

• Users of a developed application should initially turn to the owner/functional user in their department who was the liaison with ITS. That person can either answer their question or determine whether they need to turn to ITS for assistance.

Requests for assistance are typically completed using Tracker Customer Portal

Generally, responses to problems are speedy.

Requests for changes can be made via FredQuest and should allow adequate time for analysis, collaborative discussion and implementation.

Who is responsible, accountable, consulted and informed for each function of your service?

Function 1

Name: Application Development

Description: