SQL Development SC
Service | SQL Development | ||||||||||||||||||||
Service Manager | Michael Gerholdt, Manager of Enterprise Reporting and Development | ||||||||||||||||||||
Department | Enterprise Reporting and Development | ||||||||||||||||||||
Contact | 103i Maytum Hall, 716 673-3388, Michael.Gerholdt@fredonia.edu | ||||||||||||||||||||
Service Owner | AVP/CIO - Stephen Rieks | ||||||||||||||||||||
Description | Design and develop databases based on standard best practices and analysis of the business needs which the database is intended to address. | ||||||||||||||||||||
Service Users | The database is generally built to support front-end applications such as desktop or web applications. It can also be the database repository for an MS Access front end when the application is developed there. Service users generally are interfacing with the front end rather than the database per se. | ||||||||||||||||||||
User Services | Development of databases for locally applications. Occasionally some modification (usually extension rather than alteration) of third party vendor databases. | ||||||||||||||||||||
Business Services | Work with functional users to determine appropriate business needs. | ||||||||||||||||||||
Technical Services | See Technical Services on Application Development | ||||||||||||||||||||
Requirements | |||||||||||||||||||||
Rates / Cost of Use | No fees | ||||||||||||||||||||
Getting Started | See Getting Started on Application Development | ||||||||||||||||||||
Availability | |||||||||||||||||||||
Getting Help | How does a user request assistance for the service? Via FredQuest. Who can ask for certain aspects of assistance?
Requests for assistance are typically completed using FredQuest: | ||||||||||||||||||||
SLA Notes | Development or vetting of third party products requires substantial up-front time. Late requests for immediate needs are not advisable as they generally cannot be met successfully or end up being met by inadequately vetted third party products. Depending on the complexity of the business need, advance requests should be in the range of many months for new services. Modifications to existing services also take analysis as what appears to be simple may indeed not be simple at all. Adequate time is one of the keys to allowing us to provide the right kind of service and meeting the business need. If there is interruption in service due to server issues, bugs or undetermined factors, attention to such issues will be as soon as priorities allow. The priority level of all sql databases is not equal, so the SLA will be somewhat based on what else is happening at the time and a sense of how critical a particular application is. Generally, responses to problems are speedy. | ||||||||||||||||||||
Business Procedures | |||||||||||||||||||||
Change Procedures | Requests for changes can be made via FredQuest and should allow adequate time for analysis, collaborative discussion and implementation. This would include updates to third party applications when the vendor releases such. | ||||||||||||||||||||
Assigned Primary Support | |||||||||||||||||||||
Assigned Secondary Support | |||||||||||||||||||||
RACI Chart | Who is responsible, accountable, consulted and informed for each function of your service? Function 1 Name: SQL Database Development Description:
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Date Last Modified |