Information Technology Services
Information Technology Services Content
- Enterprise Data Services
- Enterprise Information Services
- Digital Measures Activity Insight
- Customize Your CV With Activity Insight
- How Do I Run Reports In Digital Measures Activity Insight
- Logging on to Digital Measures Activity Insight
- How Do I Update Digital Measures Activity Insight for Faculty Web Profiles
- How Do I Update My Picture On My Faculty Web Profile?
- How Can I Display My Credentials After My Name On My Faculty Web Profile?
- New System Navigation In Digital Measures Activity Insight
- How Do I Indicate What Programs I Have Taught Classes In?
- How Do I Import My Publications Into Digital Measures?
- How Do I Import My CV Into Digital Measures
- Enterprise Information Services How-to articles
- Argos Enterprise Reporting
- Digital Measures Activity Insight
- Enterprise Infrastructure Services
- Enterprise Reporting and Development
- ITS Service Catalog
- Active ITS Service Catalog Entries
- Active Directory SC
- Activity Insight Digital Measures (Digital Measures) SC
- Adirondack (login issues) SC
- Adirondack SC
- Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers SC
- Albany Print Queue Management Service SC
- Answers (Confluence) SC
- APC Systems SC
- Application Development SC
- Application Express SC
- Authentication Services SC
- Banner Student Information System (SIS) Service SC
- Campus Access Control Services SC
- Campus Access Control Systems Administration SC
- Change of Status (COS) SC
- Cisco Prime Enterprise (Prime) SC
- Client Remediation Service SC
- Compromised Account Management SC
- Desktop Software Patching SC
- Duo Security Multi-factor Authentication (MFA) SC
- Efficient IP SC
- Email Gateway Administration SC
- EMS - Administration SC
- Enterprise Password Manager Administration SC
- eServices Provisioning SC
- Special Event Support SC
- File and Device Encryption SC
- Fredonia Radio Systems Technical Services SC
- Google Apps for Education SC
- IIS Administration SC
- Integration SC
- Internet Service Connectivity Support SC
- Interview Exchange SC
- ITS Service Center Equipment Checkout SC
- JAMF Casper (Casper) SC
- Lansweeper SC
- L-Soft LISTSERV® SC
- Lynda.com (usage and training) SC
- Lynda (authentication) SC
- Maintimizer SC
- Microsoft Licensing SC
- Microsoft Systems Center Configuration Manager (SCCM) SC
- Network Access: Non-NYS Owned Hosts SC
- OnBase Enterprise Document Management System SC
- OnCourse SC
- Panopto SC
- PaperCut Pro Administration – Print Management Software for Computer Lab Printing SC
- Personal Computing Device Repair SC
- Printer Support SC
- Programming/Technical/Banner Support SC
- Reed Library Printer Service SC
- Report Writing SC
- Residence Life and University Police University Owned Computing Hardware Support SC
- Residence Life and University Police University Owned Computing Software Support SC
- Residence Life and University Police University Owned Printer Support SC
- Residence Life Multi-media Equipment Reservation & Checkout SC
- Residence Life Smart Classrooms SC
- Residence Life Webforms SC
- Routine Processing (Scheduled RunJob) SC
- Secure FTP Software - VanDyke SC
- Security Camera Management Systems Administration SC
- Server Management SC
- Shared Disk Resources SC
- Shared Storage (Fredshare) SC
- Shavlik SC
- Learning Spaces Multimedia Equipment Installation and Support SC
- Sound Services Equipment Repair SC
- Splunk SC
- SQL Administration SC
- SQL Development SC
- SSL Certificate Administration SC
- SSL Certificate Management SC
- Student Printing Service SC
- Test Scoring (Scantron) Service SC
- Third Party Authentication Services SC
- Time and Attendance SC
- Tracker (Jira Service Desk) SC
- Turning Technologies Student Response Systems SC
- Turnitin SC
- Tutor Trac - Load Data For Courses and Students SC
- University Owned Computing Hardware Support SC
- University Owned Computing Software Support SC
- Veeam Backup SC
- Video Conferencing SC
- VSphere - Create VM SC
- Vulnerability Management Service SC
- Webforms SC
- WeComply SC
- WhatsupGold SC
- Wi-Fi Wireless Service SC
- Wired and Fiber Optics Networking SC
- Your Connection - Targeted Message SC
- Zoom SC
- Retired ITS Service Catalog Entries
- Academic Event Recordings SC (Retired Service)
- Blackboard Collaborate Ultra SC (Service to be retired in May 17th, 2021)
- BMC Footprints (FredQuest) SC (Retired Service)
- Ensemble Video SC (Retired Service)
- Graphic Services for Instructional Materials SC (Retired Service)
- Office 365 Password Resets SC
- Thompson Television Studio Support SC (Retired Service)
- WNYF Television Support SC (Retired Service)
- Service Catalog Glossary of Terms
- Active ITS Service Catalog Entries
- Networking
- eduroam
- FREDsecure - Android directions
- Getting started with the Fredonia Virtual Private Network (VPN) Services
- How To Access Your Computer Remotely
- How to setup the Web VPN Service for Windows 8.1, Windows 10, Windows Server 2012, and Windows Server 2016
- How to setup the Client VPN Service for Mac OS X
- How to setup the Client VPN Service for Windows 10
- How to setup the Client VPN Service for Android
- How to setup the Client VPN Service for iOS
- Short Term Wireless Networks on Campus
- Voice over IP phone service (VoIP)
- VoIP phone usage FAQ's
- VVX 450 VoIP phone quick start guide
- voicemail - Accessing the voicemail at Fredonia
- voicemail - recording your name for voicemail at Fredonia
- voicemail - changing or creating your voicemail greeting at Fredonia
- How to forward your VoIP office phone
- How to change your VoIP phone ring to silent or choose another ring type
- How to Check Your Call History
- How to Reboot Your VoIP Phone
- Polycom VVX 450 Business IP Phone features
- VVX 450 VoIP phone detailed user guide
- Long distance phone call locations and information
- voicemail - voicemail to email at Fredonia
- VoIP video tutorials
- VoIP project information
- VoIP phone usage FAQ's
- Project Management
- ResNet
- Security
- Know Your Fredonia ID - FAQ
- Campus Access Control Services
- Data Security Program
- Security How-to articles
- University Approved Electronic Data Storage
- How to encrypt your Android or iOS Mobile Device?
- Gmail sending limits in G Suite
- Fredonia Secure the Human Reference Guide
- Fredonia Mail Data Loss Prevention Policy for Credit Card Numbers (CCN) and Social Security Numbers (SSN)
- Getting started with 1Password Teams
- Getting Started with Two-Factor Authentication with Duo Security
- Duo Security Frequently Asked Questions
- eServices Login with Duo
- Enroll a Device with Duo
- Enroll a Mobile Phone with Duo
- Enroll a Tablet with Duo
- Enroll a Landline or Cell Phone with Duo
- Using Hardware Tokens with Duo
- Managing my devices and settings in Duo
- Authentication via Duo Push
- Authentication via Duo Mobile Passcode
- How do I activate Duo Mobile directly from my smartphone or tablet?
- Guide to the Duo Restore feature for Duo Mobile account recovery
- Guide to Security Checkup feature in Duo Mobile
- How to Password Protect and Encrypt Files using 7-Zip for Windows
- How to Password Protect and Encrypt Word files in Microsoft Office 365
- How to Password Protect and Encrypt Excel files in Microsoft Office 365
- Information Security International Travel Guidelines
- Digital Millennium Copyright Act
- Information Security Tips and Best Practices
- Firewall Rule Request Procedure
- Computer Administrative Privileges Request Process
- Passphrases
- eServices Password Security Standard
- Recognize and Avoid Student Job Scams
- How to access the Fredonia Security Camera System Web Client
- How to Install and Use Spirion Endpoint Scanning for Restricted Information
- How to know if your email has been compromised
- What is AppLocker and how are exceptions made?
- How do I use admin access on my Windows 10 computer?
- How do I request FredApps access?
- Virtru Protected Email Guide
- How to request a "Kiosk" computer?
- Zoom Settings for Health Data
- Policies
- SUNY NIST Policy Initiative Frequently Asked Questions (FAQs)
- State University of New York at Fredonia System/Network Login Banners
- Security Best Practices and Risks For Working Remotely
- Security Best Practices for Video-teleconferencing
- Zoom Security Settings
- Password Protecting and Encrypting Adobe PDF files
- Google Workspace Services
- Service Center
- Service Center How-to articles
- Adding Sites to the Pop-up Blocker Allowable
- Browser FAQ's
- G Suite Resources
- How do I add a signature to my email?
- How do I add a title, heading, or table of contents in a document?
- How do I add people to my group and view all members?
- How do I block or unsubscribe from emails?
- How do I change or turn off calendar notifications?
- How do I create a desktop shortcut for my email?
- How do I create a Google Group?
- How do I create and respond to posts?
- How do I create rules to filter my emails?
- How do I customize how I view my calendar?
- How do I find and join a Group?
- How do I forward Gmail messages to another account?
- How do I import, restore, or back up contacts?
- How do I login to FREDmail for the first time?
- How do I mark or unmark Spam in Gmail?
- How do I search my email?
- How do I send attachments in my email?
- How do I send emails from a different address or alias?
- How do I set my browser so that I stay signed out of my Google account?
- How do I set up an out of office reply?
- How do I set up mail delegation?
- How do I setup FREDmail for mobile?
- How do I share files with Team Drives?
- How do I share my calendar?
- How do I sign in to my email?
- How do I trace an email with its full headers?
- How do I unsubscribe from a Group?
- How do I use Google Calendar appointment slots?
- How do I use Google Docs?
- How do I use Google Drive?
- What are my email sending limits?
- What is my Google Drive quota?
- What is my username?
- What will my email address be?
- When I send an email to a list, or BCC myself on something, I don't receive it. Why?
- How do I create or replace my Outlook profile to work with G Suite?
- Panopto Support
- Printing Information
- Smart Classroom Button Controller
- Smart Classroom Touch Panel
- Student Computer Purchasing Program
- Emailing Registered Students from Your Connection
- How to Find Your Computer Name
- Download and Install Minitab
- Restore Previous or Deleted Versions of Files
- Using an ELMO Document Camera With Panopto
- What Software is Available to Students, Faculty, and Staff?
- Sponsored Guest Account Procedure
- How to use the U: Drive
- U: Drive Changes with DFS Transition
- How to add the M: Drive to a Mac
- Creating or Joining a Class in Google Classroom
- How can I access my U: Drive from off campus?
- Using Google Drive files offline
- Joining A Webex Meeting
- Printing Sustainability and Security Best Practices
- What do I use YourConnection for?
- Signing into services with Microsoft Multi-Factor Authentication (Students)
- Turning Technologies: Adding Students to a Course and Clicker Registration
- How to Install a Chrome Extension
- Using Microsoft OneDrive
- How to Configure the Houghton Toshiba Printer on Mac
- Transfer Content (email, drive, contacts) in Google
- Creating Hangouts Meet events in Google Calendar: Recording and Sharing Meetings
- Computer Labs
- Learning Spaces
- Dods 101
- Dods 102
- Fenton 105
- Fenton 108
- Fenton 115
- Fenton 118 - Lenna (President's) Conference Room
- Fenton 153
- Fenton 154
- Fenton 158
- Fenton 159
- Fenton 164
- Fenton 166
- Fenton 168
- Fenton 170
- Fenton 174
- Fenton 175
- Fenton 176
- Fenton 179
- Fenton 180
- Fenton 2162
- Fenton 2164
- Fenton 2165
- Grissom
- Igoe Photo
- Incubator 101 - Fredonia Technology Incubator Conference Room
- Jewett 101
- Jewett 118
- Jewett 120
- Jewett 122
- Kasling
- Learning Center
- Mason 1002
- Mason 1022
- Mason 1051
- Mason 1075
- Mason 1080
- Mason 2015
- Mason 2016
- Mason 2017
- Mason 2018
- Mason 2019
- Mason 2020
- Mason 2140
- Mason 3140
- McEwen 103 - Sheldon Lab
- McEwen 201
- McEwen 202
- McEwen 209
- McEwen G22
- McEwen G24
- McEwen G26
- Reed Library
- Rockefeller 233 Animation and Illustration
- Rockefeller 236
- Rockefeller 237 VANM
- Rockefeller 238
- Rockefeller 239 VANM
- Rockefeller 247 TADA Design and Drafting
- Rockefeller 253 TADA
- Rockefeller 258
- Rockefeller 262
- Rockefeller 272
- Rockefeller 276
- Rockefeller 279
- Rockefeller 307
- Rockefeller 309
- Rockefeller 310
- Rockefeller 320
- Rockefeller 321
- Rockefeller P59
- Rockefeller P75
- Rockefeller P84
- Science Ctr 105
- Science Ctr 110
- Science Ctr 117
- Science Ctr 121
- Science Ctr 122
- Science Ctr 126
- Science Ctr 130
- Science Ctr 143
- Science Ctr 144
- Science Ctr 226
- Science Ctr 231
- Science Ctr 242
- Science Ctr 243
- Science Ctr 321 - Major Alice Conference Room
- Science Ctr 322
- Science Ctr 328
- Science Ctr 332
- Science Ctr B010
- Science Ctr B012
- Thompson E114
- Thompson E120
- Thompson E122
- Thompson E124
- Thompson E128
- Thompson E148
- Thompson E149 Speech
- Thompson E287 EDP
- Thompson E305
- Thompson E309
- Thompson E316
- Thompson E327
- Thompson E335
- Thompson E347
- Thompson E359
- Thompson E361
- Thompson E363
- Thompson E384
- Thompson W101
- Thompson W112 Speech
- Thompson W203
- Thompson W217
- Thompson W229 Psychology
- Thompson W231
- Thompson W239
- Thompson W245
- Thompson W394
- Williams Center G138 Lounge (The Spot)
- Williams Center Multipurpose Room (MPR)
- Williams Center S204ABC
- Williams Center S204D/E
- Smart Classrooms
- Technical Hardware and Software Lists
- Computer Labs Technical Lists
- Fenton 115 Unique
- Fenton 2162 unique
- Fenton 2164 unique
- Fenton 2165 unique
- Igoe Photo Lab Unique
- Learning Center Lab unique
- Mason 2016 unique
- Mason 2017 unique
- McEwen 103 unique
- McEwen G22 unique
- Reed Library Lab Mac
- Reed Library lab Mac unique
- Reed Library Lab Windows Software
- Reed library lab Windows unique
- Rockefeller 233 unique
- Rockefeller 237 unique
- Rockefeller 239 unique
- Rockefeller 253 unique
- Rockefeller 307 unique
- Rockefeller 309 unique
- Rockefeller 310 unique
- SC 121 unique
- SC 243 unique
- Standard Mac Lab
- Standard Windows Lab
- Thompson E149 Lab Standard
- Thompson E149 LAB Unique
- Thompson E287 unique
- Thompson W112 standard
- Thompson W112 unique
- Thompson W112 unique 2.0
- Thompson W203 Mac
- Thompson W203 Mac unique
- Thompson W203 Windows
- Thompson W203 Windows unique
- Thompson W217 unique
- Thompson W229 unique
- Service Center Hours
- Smart Classrooms Technical Lists
- CD Rooms
- DVD/VHS Rooms
- HD Blu-ray
- HD Blu-ray Webcam
- HD CD ELMO
- HD Display
- HD Display ELMO
- HD Display ELMO Webcam
- HD Display Webcam
- HD no Blu-ray
- HD no computer
- HD SMART Board
- HD SMART Board no computer
- Touch HD
- Touch HD 7.1 ELMO Win/Mac
- Touch HD 7.1 Mac
- Touch HD Blu-Ray
- Touch HD CD
- Touch HD CD ELMO Mac
- Touch HD CD No Computer
- Touch HD ELMO
- Touch HD ELMO SMART Board
- Touch HD ELMO SMART Board Webcam
- Touch HD ELMO Webcam
- Touch HD ELMO Webcam Win/Mac
- Touch HD ELMO Win/Mac
- Touch HD no Blu-ray
- Default Mac
- Default Windows
- Science Center Learning Spaces
- Science Center Basement Learning Spaces
- Science Center Small Learning Spaces
- Science Center Large Lab Spaces
- Computer Labs Technical Lists
- Tracker
- Change or Find eServices Password
- How to Encrypt Office Documents
- Technology Procurement Standards
- Scheduled Monthly Reboots for Critical Security Updates on University Owned Computers
- Shared Drives in Google
- Service Center Troubleshooting articles
- Windows 10 Transition Resources
- EdTPA Information, Procedures, and Tips
- Drupal: START HERE to edit your website
- Get help with the fredonia.edu website
- How to Login to a Browser to Sync Settings (Chrome and Firefox)
- Technology Request Process (TRP)
- Training
- Webex Support
- What are file size limits on Google Drive?
- Zoom
- Accessing and Sharing Zoom Cloud Recordings in Panopto
- Editing Captions in Zoom Cloud Recordings
- Enabling Auto Transcription in Zoom Meetings
- Limiting Zoom Meetings to Only Fredonia Participants
- Live Captioning in Zoom Meetings
- Participant Expectations
- Scheduling a Zoom Meeting through Google Calendar
- Setting Up Live-Streaming To Panopto In Zoom
- Signing In to Zoom Using Single Sign-On
- Using Zoom Meetings For Events
- Installing/Updating Zoom via Self Service for Campus Macs
- Listserv Migration to Google Groups
- Tools Matrix for Collaboration Platforms
- Service Center How-to articles
- File lists
- Fredonia's Virtual Windows 10 Computing Lab
- Quick Start for WebEx Teams (web version)
- Emeritus eServices FAQ
- Faculty and Staff Technology Recommendations for Remote Instruction
- Student Technology Recommendations and Resources
- Quick Start Digital Tools for Students
- Quick Start Digital Tools for Faculty/Staff
- KnowBe4 Training Platform