Information Technology Services

Information Technology Services Content

Enterprise Data Services
- Banner 9 - Authentication Issue Troubleshooting
- Banner 9 - FAQ
- Banner 9 - Menu Not Responding / Search Not Working
- Scantron (OMR) Processing
Enterprise Information Services
- Enterprise Information Services How-to articles
- Argos Enterprise Reporting
Enterprise Infrastructure Services
Enterprise Reporting and Development
ITS Service Catalog
- Active ITS Service Catalog Entries
- Retired ITS Service Catalog Entries
- Service Catalog Glossary of Terms
Project Management
- VoIP Phone Project
ResNet
- Connect a Wired Device
- Connect a Wireless Device
  - FREDmedia Setup
    - Finding the MAC Address for Gaming Devices
  - Request Guest Wireless Access - FREDbound
- Green Computing
- ResNet - Home
- ResNet How-to articles
- ResNet Staff
- Student Employment
Security
- Know Your Fredonia ID - FAQ
- Campus Access Control Services
- Data Security Program
- Security How-to articles
- Policies
  - Data Risk Classification Policy
- SUNY NIST Policy Initiative Frequently Asked Questions (FAQs)
- State University of New York at Fredonia System/Network Login Banners
- Security Best Practices and Risks For Working Remotely
- Security Best Practices for Video-teleconferencing
- Zoom Security Settings
- Password Protecting and Encrypting Adobe PDF files
- Google Workspace Services
Service Center
- Smart Classrooms
  - Conference Rooms
- Service Center How-to articles
  - Adding Sites to the Pop-up Blocker Allowable
  - Browser FAQ's
  - G Suite Resources
    - How do I add a signature to my email?
    - How do I add a title, heading, or table of contents in a document?
    - How do I add people to my group and view all members?
    - How do I block or unsubscribe from emails?
    - How do I change or turn off calendar notifications?
    - How do I create a desktop shortcut for my email?
    - How do I create a Google Group?
    - How do I create and respond to posts?
    - How do I create rules to filter my emails?
    - How do I customize how I view my calendar?
    - How do I find and join a Group?
    - How do I forward Gmail messages to another account?
    - How do I import, restore, or back up contacts?
    - How do I login to FREDmail for the first time?
    - How do I mark or unmark Spam in Gmail?
    - How do I search my email?
    - How do I send attachments in my email?
    - How do I send emails from a different address or alias?
    - How do I set my browser so that I stay signed out of my Google account?
    - How do I set up an out of office reply?
    - How do I set up mail delegation?
    - How do I setup FREDmail for mobile?
    - How do I share files with Team Drives?
    - How do I share my calendar?
    - How do I sign in to my email?
    - How do I trace an email with its full headers?
    - How do I unsubscribe from a Group?
    - How do I use Google Calendar appointment slots?
    - How do I use Google Docs?
    - How do I use Google Drive?
    - What are my email sending limits?
    - What is my Google Drive quota?
    - What is my username?
    - What will my email address be?
    - When I send an email to a list, or BCC myself on something, I don't receive it. Why?
    - How do I create or replace my Outlook profile to work with G Suite?
  - Panopto Support
    - Auto Generated Captions in Panopto
    - How to log in to Panopto in a browser
    - Panopto Content Management for Faculty and Staff
    - Panopto Content Management for Students
    - Panopto FAQs
    - Sharing Panopto within courses
    - Upload Audio and Video to Panopto
    - Upload Dual (Enhanced) Video to Panopto
  - Printing Information
  - Smart Classroom Button Controller
  - Smart Classroom Touch Panel
  - Student Computer Purchasing Program
  - Emailing Registered Students from Your Connection
  - How to Find Your Computer Name
  - Download and Install Minitab
  - Restore Previous or Deleted Versions of Files
  - Using an ELMO Document Camera With Panopto
  - What Software is Available to Students, Faculty, and Staff?
  - Sponsored Guest Account Procedure
  - How to use the U: Drive
  - U: Drive Changes with DFS Transition
  - How to add the M: Drive to a Mac
  - Creating or Joining a Class in Google Classroom
  - How can I access my U: Drive from off campus?
  - Using Google Drive files offline
  - Joining A Webex Meeting
  - Printing Sustainability and Security Best Practices
  - What do I use YourConnection for?
  - Signing into services with Microsoft Multi-Factor Authentication (Students)
  - Turning Technologies: Adding Students to a Course and Clicker Registration
  - How to Install a Chrome Extension
  - Using Microsoft OneDrive
    - Moving Files from Google Drive to Microsoft OneDrive
  - How to Configure the Houghton Toshiba Printer on Mac
  - Transfer Content (email, drive, contacts) in Google
  - Creating Hangouts Meet events in Google Calendar: Recording and Sharing Meetings
  - Requesting/Installing Adobe Acrobat Pro for your State or Personal PC or Mac
  - Paper Cut - Release Print Jobs
- Computer Labs
  - Science Center 243 A&P
- Learning Spaces
  - Dods 101
  - Dods 102
  - Fenton 105
  - Fenton 108
  - Fenton 115
  - Fenton 118 - Lenna (President's) Conference Room
  - Fenton 127 - English Reading Room
  - Fenton 153
  - Fenton 154
  - Fenton 158
  - Fenton 159
  - Fenton 164
  - Fenton 166
  - Fenton 168
  - Fenton 170
  - Fenton 174
  - Fenton 175
  - Fenton 176
  - Fenton 179
  - Fenton 180
  - Fenton 2157
  - Fenton 2162
  - Fenton 2164
  - Fenton 2165
  - Grissom
  - Igoe Photo
  - Incubator 101 - Fredonia Technology Incubator Conference Room
  - Jewett 101
  - Jewett 118
  - Jewett 120
  - Jewett 122
  - Kasling
  - Learning Center
  - Mason 1001
  - Mason 1002
  - Mason 1012 - Diers Recital Hall
  - Mason 1022
  - Mason 1051
  - Mason 1075
  - Mason 1080
  - Mason 2015
  - Mason 2016
  - Mason 2017
  - Mason 2018
  - Mason 2019
  - Mason 2020
  - Mason 2140
  - Mason 3140
  - McEwen 103 - Sheldon Lab
  - McEwen 201
  - McEwen 202
  - McEwen 209
  - McEwen G22
  - McEwen G24
  - McEwen G26
  - Reed Library
  - Rockefeller 233 Animation and Illustration
  - Rockefeller 236
  - Rockefeller 237 VANM
  - Rockefeller 238
  - Rockefeller 239 VANM
  - Rockefeller 247 TADA Design and Drafting
  - Rockefeller 253 TADA
  - Rockefeller 258
  - Rockefeller 262
  - Rockefeller 272
  - Rockefeller 276
  - Rockefeller 279
  - Rockefeller 307
  - Rockefeller 310
  - Rockefeller 320
  - Rockefeller 321
  - Rockefeller P59
  - Rockefeller P75
  - Rockefeller P84
  - Science Ctr 105
  - Science Ctr 110
  - Science Ctr 117
  - Science Ctr 121
  - Science Ctr 122
  - Science Ctr 126
  - Science Ctr 130
  - Science Ctr 143
  - Science Ctr 144
  - Science Ctr 226
  - Science Ctr 231
  - Science Ctr 242
  - Science Ctr 243
  - Science Ctr 321 - Major Alice Conference Room
  - Science Ctr 322
  - Science Ctr 328
  - Science Ctr 332
  - Science Ctr B010
  - Science Ctr B012
  - Thompson E110 - TV Studio
  - Thompson E114
  - Thompson E120
  - Thompson E122
  - Thompson E124
  - Thompson E128
  - Thompson E148
  - Thompson E149 Speech
  - Thompson E287 EDP
  - Thompson E305
  - Thompson E309
  - Thompson E316
  - Thompson E327
  - Thompson E329 - History Reading Room
  - Thompson E335
  - Thompson E347
  - Thompson E359
  - Thompson E361
  - Thompson E363
  - Thompson E369
  - Thompson E384
  - Thompson W101
  - Thompson W112 Speech
  - Thompson W131
  - Thompson W203
  - Thompson W207
  - Thompson W217
  - Thompson W229
  - Thompson W231
  - Thompson W239
  - Thompson W245
  - Thompson W246
  - Thompson W301
  - Thompson W338
  - Thompson W380
  - Thompson W394
  - Williams Center G103A
  - Williams Center G103B
  - Williams Center G103C
  - Williams Center G138 Lounge (The Spot)
  - Williams Center Multipurpose Room (MPR)
  - Williams Center S204ABC
  - Williams Center S204D/E
- Technical Hardware and Software Lists
  - Computer Labs Technical Lists
  - Service Center Hours
  - Smart Classrooms Technical Lists
- Tracker
  - How to Add a Customer/Reporter in Tracker (Agents Only)
  - How to Submit a Request in Tracker
- How to Encrypt Office Documents
- Technology Procurement Standards
- Scheduled Monthly Reboots for Critical Security Updates on University Owned Computers
- Shared Drives in Google
- Service Center Troubleshooting articles
- Windows 10 Transition Resources
- EdTPA Information, Procedures, and Tips
- Drupal: START HERE to edit your website
- Get help with the fredonia.edu website
- How to Login to a Browser to Sync Settings (Chrome and Firefox)
- Technology Request Process (TRP)
- Training
  - Argos Hands-On Lab Times
  - G Suite Quick Reference Guides
  - Windows 10 Transition Demo
- Webex Support
  - Log into Webex
- What are file size limits on Google Drive?
- Zoom
  - Accessing and Sharing Zoom Cloud Recordings in Panopto
  - Editing Captions in Zoom Cloud Recordings
  - Enabling Auto Transcription in Zoom Meetings
  - Limiting Zoom Meetings to Only Fredonia Participants
  - Live Captioning in Zoom Meetings
  - Participant Expectations
  - Scheduling a Zoom Meeting through Google Calendar
  - Setting Up Live-Streaming To Panopto In Zoom
  - Signing In to Zoom Using Single Sign-On
  - Using Zoom Meetings For Events
  - Installing/Updating Zoom via Self Service for Campus Macs
  - How to Change Your Display Name
- Listserv Migration to Google Groups
  - Listserv lists migrated to Google Groups
- Tools Matrix for Collaboration Platforms
- Printer Options Available for Departments
- SUNY Managed Print Initiative FAQ
- How do I get access to my eServices?
File lists
Fredonia's Virtual Windows 10 Computing Lab
Quick Start for WebEx Teams (web version)
Emeritus eServices FAQ
Faculty and Staff Technology Recommendations for Remote Instruction
Student Technology Recommendations and Resources
Quick Start Digital Tools for Students
- Chromebook Loaner Program
- How can I join a Zoom meeting?
- How can I schedule my own Zoom meeting?
- How can I share a Google document with my professor?
- Wireless Printing
Quick Start Digital Tools for Faculty/Staff
KnowBe4 Training Platform
Digital Measures Activity Insight
- Customize Your CV With Activity Insight
- How Do I Run Reports In Digital Measures Activity Insight
- Logging on to Digital Measures Activity Insight
- How Do I Update Digital Measures Activity Insight for Faculty Web Profiles
- How Do I Update My Picture On My Faculty Web Profile?
- How Can I Display My Credentials After My Name On My Faculty Web Profile?
- New System Navigation In Digital Measures Activity Insight
- How Do I Indicate What Programs I Have Taught Classes In?
- How Do I Import My Publications Into Digital Measures?
- How Do I Import My CV Into Digital Measures
fredPASS
DUO Enrollment
Answers and Tracker Tips
Networking
- eduroam wireless (WiFi)
- Voice over IP phone service (VoIP)
- Getting started with the Fredonia Virtual Private Network (VPN) Services
- Short Term Wireless Networks on Campus