Zoom SC



Service Manager
T. John McCune, Director of ACT and EITA Officer
Academic and Collaborative Technology
W203 Thompson Hall, (716) 673-3407, Email ITS Service Center
Service Owner
Chief Information Officer
Real-time video conferencing through LMS or as a standalone instance. An approved telepractice version of Zoom is also available, with prior approval from the ISO office required.
Service Users
Any Fredonia employees or students can have an account to create sessions, sessions may be accessible to the public or restricted.
User Services
Zoom is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact.
Business Services

Zoom is the Fredonia standard for video conferencing and virtual meetings. 

  • One on one meetings
  • Group meetings up to 300 for general use.
  • Group meetings up to 100 for approved telepractice use.
  • Chat
Technical Services
  • Development of training and knowledge base materials
  • Providing support to faculty, staff, and students
  • Implementation of training programs
Licensed hosts need to be a current faculty, staff, or student
Rates / Cost of Use
No charge back to the user.
Getting Started

Users can login at the Fredonia Zoom Website to begin using the service. 


This service is available 24 hours a day, seven days a week.

Getting Help

Zoom Knowledge Base Articles

SLA Notes

Requests are handled by the next business day.

Not included is session scheduling and/or moderating.

Business Procedures
Business procedures are documented on internal Answers page(s).
Change Procedures
Requests for change can be made by emailing Information Technology Services.
Assigned Primary Support
Christopher Taverna
Assigned Secondary Support

RACI Chart

Service Manager






  • Tier 1 - Self support
  • Tier 2 - ITS Service Center
  • Tier 3 - Chris Taverna

Training - Chris Taverna

  • Self support
    • Zoom 
  • Group (aka Public)Training 
  • Departmental/Team Training
  • Individual Training

Application Administration 

  • Primary - Chris Taverna
  • Secondary - T. John McCune

Account Provisioning for HIPAA accounts - Ben Hartung

Account Deprovisioning for HIPAA accounts -Ben Hartung

Zoom Client Deployment to Macs - Matt Wilson

  • Review and selection of default settings
  • Test deployment to Thompson W203 and confirmation of settings

Zoom Client Deployment to PCs - Kevin Bom

  • Review and selection of default settings
  • Test deployment to Thompson W203 and confirmation of settings

Date Last Modified