Zoom SC

Service

Zoom

Service Manager
T. John McCune, Director of ACT and EITA Officer
Department
Academic and Collaborative Technology
Contact

ITS Service Center
(716) 673-3407
Tracker@fredonia.edu

Service Owner
Chief Information Officer
Description
Real-time video conferencing through LMS or as a standalone instance. An approved telepractice version of Zoom is also available, with prior approval from the ISO office required.
Service Users
Any Fredonia employees or students can have an account to create sessions, sessions may be accessible to the public or restricted.
User Services
Zoom is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact.
Business Services

Zoom is the Fredonia standard for video conferencing and virtual meetings. 

  • One on one meetings
  • Group meetings up to 300 for general use.
  • Group meetings up to 100 for approved telepractice use.
  • Chat
Technical Services
  • Development of training and knowledge base materials
  • Providing support to faculty, staff, and students
  • Implementation of training programs
Requirements
Licensed hosts need to be a current faculty, staff, or student
Rates / Cost of Use
No charge back to the user.
Getting Started

Users can login at https://www.fredonia.edu/zoom to begin using the service. 

Availability

This service is available 24 hours a day, seven days a week.

Getting Help

http://zoom.fredonia.edu 

SLA Notes

Requests are handled by the next business day.

Not included is session scheduling and/or moderating.

Business Procedures
Business procedures are documented on internal Answers page(s).
Change Procedures
Requests for change can be made through submitting a Tracker request to Tracker@fredonia.edu.
Assigned Primary Support
Christopher Taverna
Assigned Secondary Support
Jason Burgos
RACI Chart
LevelResponsibleAccountableConsultedInformed 
Primary

Service Manager



Secondary

CIO



Tertiary

President



Support

  • Tier 1 - Self support
  • Tier 2 - ITS Service Center
  • Tier 3 - Jason Burgos
  • Tier 4 - Chris Taverna

Training - Chris Taverna

  • Self support
    • Zoom 
  • Group (aka Public)Training 
  • Departmental/Team Training
  • Individual Training

Application Administration 

  • Primary - Chris Taverna
  • Secondary - T. John McCune
  • Tertiary- Jason Burgos

Account Provisioning for HIPAA accounts - Ben Hartung

  • Chair/Director contacts the ISO office through emailing the ISO project (security@fredonia.edu) in Tracker

Account Deprovisioning for HIPAA accounts -Ben Hartung

  • Chair/Director contacts the ISO office through emailing the ISO project (security@fredonia.edu) in Tracker

Zoom Client Deployment to Macs - Tylor Cardone/Alex Moon

  • Review and selection of default settings
  • Test deployment to Thompson W203 and confirmation of settings

Zoom Client Deployment to PCs - Kevin Bom

  • Review and selection of default settings
  • Test deployment to Thompson W207 and confirmation of settings
Status

Date Last Modified