Zoom SC

Service

Zoom

Service Manager

T. John McCune, Director of ACT and EITA Officer

Department

Academic and Collaborative Technology

Contact

Location: W203 Thompson Hall

Phone Number: (716) 673-3407

Email: ITS Service Center

All requests for assistance are completed using the Tracker Customer Portal

Service Owner

Chief Information Officer

Description

Real-time video conferencing through LMS or as a standalone instance. An approved telepractice version of Zoom is also available, with prior approval from the ISO office required.

Service Users

Any Fredonia employees or students can have an account to create sessions, sessions may be accessible to the public or restricted.

User Services

Zoom is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact.

Business Services

Zoom is the Fredonia standard for video conferencing and virtual meetings. 

  • One on one meetings
  • Group meetings up to 300 for general use.
  • Group meetings up to 100 for approved telepractice use.
  • Chat

Technical Services

  • Development of training and knowledge base materials
  • Providing support to faculty, staff, and students
  • Implementation of training programs

Requirements

Licensed hosts need to be a current faculty, staff, or student

Rates / Cost of Use

No charge back to the user.

Getting Started

Users can login at the Fredonia Zoom Website to begin using the service. 

Availability

This service is available 24 hours a day, seven days a week.

Getting Help

Zoom Knowledge Base Articles

SLA Notes

Requests are handled by the next business day.

Not included is session scheduling and/or moderating.

Business Procedures

Business procedures are documented on internal Answers page(s).

Change Procedures

Requests for change can be made by emailing Information Technology Services.

Assigned Primary Support

Christopher Taverna

Assigned Secondary Support


RACI Chart

LevelResponsibleAccountableConsultedInformed 
Primary

Service Manager



Secondary

Chief Information Officer



Tertiary

President



Support

  • Tier 1 - Self support
  • Tier 2 - ITS Service Center
  • Tier 3 - Chris Taverna

Training - Chris Taverna

  • Self support
    • Zoom 
  • Group (aka Public)Training 
  • Departmental/Team Training
  • Individual Training

Application Administration 

  • Primary - Chris Taverna
  • Secondary - T. John McCune

Account Provisioning for HIPAA accounts - Ben Hartung

Account Deprovisioning for HIPAA accounts -Ben Hartung

Zoom Client Deployment to Macs - Matt Wilson

  • Review and selection of default settings
  • Test deployment to Thompson W203 and confirmation of settings

Zoom Client Deployment to PCs - Kevin Bom

  • Review and selection of default settings
  • Test deployment to Thompson W203 and confirmation of settings

Status


Date Last Modified