1 How will I see my quota?
2 Why might I have multiple quota accounts?
- 2.1 Print Scout
- 2.2 End-User Portal
  - 2.2.1 View balance for the active account
  - 2.2.2 Switch to a different account
  - 2.2.3 Notifications when quota is enforced
- 2.3 Secure Release Mobile App
- 2.4 How do I switch my active account?
  - 2.4.1 Switching Default
  - 2.4.2 Selecting when submitting a print job in the User Portal
  - 2.4.3 Selecting for copying at the printer

How will I see my quota?

As a reminder, FREDprint is integrated across the User Portal, Mobile app, and Print Scout, ensuring a consistent experience across all platforms. Users can submit to secure queue from the following clients.

Print Scout – Users submit documents directly from their desktop application with Print Scout installed. This is installed on campus owned computers and is accessed by printing to FREDprint Secure Release.
End-User Portal – Users use the web-based end user portal to upload documents, to switch accounts, and to view account balance. This is accessed at https://fredprint.fredonia.edu
Secure Release Mobile App -Users submit documents from their mobile device.

Why might I have multiple quota accounts?

Due to falling into multiple constituencies, some users will fall into scope for multiple quota accounts. An example of this could be a user John Smith who is a graduate assistant, John would get both a Faculty/Staff quota for the duties related to the assistantship and a Student quota related to the courses they are taking. Another example could be a student work study, who would get a Work Study quota for the duties related to the job and a Student quota for the courses they are taking.

Print Scout

If quota allocation is configured for accounts, Print Scout will show the following notifications to keep users informed about their print usage.

Job Ready Notification: Appears when the job is ready to print, and the user is within their allowed limit. It also shows the number points used and the available points.

Printing Declined Notification: Appears when the user has exceeded their allocated limit or the maximum allowable limit (if Allow limit to be exceeded setting is configured).

Account Limit Warning: This warning appears when a user exceeds their allocated limit but remains within the maximum allowable limit. This only applies if the "Allow limit to be exceeded" checkbox is enabled and a permitted value beyond the limit is set.

End-User Portal

The End-User Portal is the web-based portal that allows users to do the following:

View account balance
Switch to a different account
Shows notifications when quota is enforced

View balance for the active account

In the upper right corner of the user portal, under the active account name, users can view the points used as well as the limit.

The system automatically calculates points in advance for submitted documents and updates them when files are deleted.

Using the sample image below, here’s an explanation of how the points system works.

"19/50 points used" means the user has used 19 points out of a total of 50 available points.
The used points include:
- Points from documents the user has printed
- Points from documents currently in the submitted documents list
The system calculates points in advance for documents in the submitted list, even if they haven't been released yet.
If the user deletes a file, the system will automatically adjust the user’s used points by subtracting the points associated with that file.

In this example, the submitted document is worth 15 points. With a previously printed document worth 4 points, the total comes to 19 points.

To compute the total balance in a quota management system, you typically consider the allocated quota and subtract the used points from it.

Allocated Quota is the amount of points a user is given
Used Points is the total amount of points that have been consumed by the user

Total Balance = 50 (allocated) - 19 (used) = 31 points remaining

Switch to a different account

If a user has multiple accounts, they can switch to a different account through the user portal if their current account has exceeded its limit. To do this, click on the Active Account in the top-right corner of the user portal. This will open a dialog box displaying a list of all accounts assigned to the user.

Note:Accounts that have exceeded the limit or reached the maximum allowable limit will be disabled and cannot be selected when switching accounts.

Notifications when quota is enforced

When a user attempts to upload a file, but the calculated points for the job exceed their allocated quota, the "Upload failed due to insufficient points. Please check your balance and try again." notification is displayed. Additionally, the Printing Declined Notification will appear automatically.

The document will still be added to the list but will display a Canceled status next to the document name as shown in the image below. Hovering over the Canceled status will inform the user that they have exceeded their account limit.

The Account Limit Warning appears when the user has exceeded the allocated limit but is still within the maximum allowable limit.

Secure Release Mobile App

The Secure Release Mobile App includes the Quota Management feature. Just like the Print Scout and User Portal, the mobile app notifies users when they exceed their allocated print limit. Additionally, it displays a warning notification when a user exceeds their allocated quota but remains within the maximum allowable limit. The following image shows how quota management notifications appear in the mobile app

How do I switch my active account?

Switching Default

If a user has multiple accounts, they can switch to a different account through the user portal if their printing need is for a different purpose. To do this, click on the Active Account in the top-right corner of the user portal. This will open a dialog box displaying a list of all accounts assigned to the user.