Attendant (Auto Attendant) An automatic response system, such as a voice presenting options such as press 2 for sales, 5 for Alex, etc., which handles incoming calls and sends them to the appropriate phone or message. Auto attendant features, often referred to as Phone Trees, Call Trees, auto-receptionist or even virtual receptionist, simply route calls to the correct extension or agent within a company. Auto attendants can only route calls to predetermined extensions. Settings can be configured for day or night modes, or even holiday hours, but overall the system is somewhat limited in its capabilities.
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Hunt Group is the method of distributing phone calls from a single telephone number to a group of several phone lines. Specifically, it refers to the process or algorithm used to select which line will receive the call. In Linear Hunting, calls are always delivered to the first line, unless it is busy — then the second, third, and remaining lines are considered in succession. In Circular Hunting, the calls are distributed "round-robin". If a call is delivered to line 1, the next call goes to 2, the next to 3. The succession throughout each of the lines continues even if one of the previous lines becomes free. When the end of the hunt group is reached, the hunting starts over at the first line. Lines are skipped only if they are still busy on a previous call.
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SIP Session Initiation Protocol is a signaling protocol for Internet conferencing, telephony, and instant messaging. It is a request-response protocol, dealing with requests from clients and responses from
Speed Call Speed Calling allows subscribers to program shortcuts for telephone numbers to dial them quickly with just one or two digits. This service is being phased out at SUNY Fredonia as part of the phone transition project.
Speed Dial When a phone button is programmed with a number for a single touch dial.
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