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Instructions
Tracker requests can be submitted in two different ways. They can be submitted via email or by logging into the online portal.
Option 1: Submit an Email
- Login to your Fredonia email address.
- Insert Tracker@fredoniaInsert Tracker@fredonia.edu into edu into the "To:" field.
- Fill in the Subject, Body, and add any attachments.
- Send your email.
- You will soon receive a confirmation email saying that your email has created a Tracker request ticket.
- Further updates to the request will be supplied through email.
Option 2: Login to the Tracker Help Center
- Visit
- Here you can search for relevant information or click "Get IT help" to bring up our form.
- Here you can fill out the Summary, Description, and add attachments as needed.
- Click Create and you will create a Tracker request ticket.
- If you click "requests" and then "my requests" at the top right of the page, you can see all the requests you have submitted.
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