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1. If I am granted local administrative privileges on my Fredonia owned computer, what does it permit me to do?  

   • Apply required updates to specialized software as needed.

   • Configure specialized software as needed.

   • Install Technology Procurement Process approved

   software.
    Why would a Fredonia faculty or staff member need ITS assistance even if I have Local Admin Access privileges?  
   Most open-source

   • software

   is not fully Windows compliant and often will require additional configuration by ITS in the back-end to install it successfully.
   AppLocker administration is the main support portion that ITS will need to offer. Within the previous link, it will explain what AppLocker is and when you know that is the cause, so you know to reach out to ITS

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2. What if I want to install new software on my Fredonia owned computer? 
   The first step is to submit a Technology Request Process request for the software. Once approved you can request the ITS service Center to install it for you or if you have Local Admin Access you can attempt to install it yourself (but see previous note 2 regarding Open Source software). 
   

3. What if I want to update existing software on my Fredonia owned computer? 
   You can request the ITS service Center to install it for you or if you have Local Admin Access you can attempt to install it yourself (but see previous note 2 regarding Open Source software).  
   

4. How do I request new software at SUNY Fredonia?  
   All new software (including freeware) needs to be reviewed using the Technology Request Process. 
   

5. How long is my computer administrative privileges request form valid?  
   An approved Computer Administrative Privileges Request Form is valid for 2 years from the date of approval by the Information Security Officer or designee. Requestors will need to renew their privileges by completing this form again if they wish to maintain their access.  
   

6. What are the levels of access to Fredonia owned computers? 
   There are two security access levels to a Fredonia owned computers:

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