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Consultative Transfer - Where you interact with who you are transferring the call to before the transfer is complete

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width720
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height405
longdescA video describing the process of transferring a phone call using the consultative transfer function

Blind Transfer - Where you directly transfer the call with no interaction with the person you are transferring the call to

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srchttps://fredonia.hosted.panopto.com/Panopto/Pages/Embed.aspx?id=9536c112-8ab9-4616-b141-ad8d0102eee5&autoplay=false&offerviewer=true&showtitle=true&showbrand=false&captions=true&interactivity=all
width720
frameborderhide
height405
longdescA video describing the process of transferring a phone call using the blind transfer function

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