Attendant (Auto Attendant) An automatic response system, such as a voice presenting options such as press 2 for sales, 5 for Alex, etc., which handles incoming calls and sends them to the appropriate phone or message. Auto attendant features, often referred to as Phone Trees, Call Trees, auto-receptionist or even virtual receptionist, simply route calls to the correct extension or agent within a company. Auto attendants can only route calls to predetermined extensions. Settings can be configured for day or night modes, or even holiday hours, but overall the system is somewhat limited in its capabilities.
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SIP Session Initiation Protocol is a signaling protocol for Internet conferencing, telephony, and instant messaging. It is a request-response protocol, dealing with requests from clients and responses from
Speed Call Speed Calling allows subscribers to program shortcuts for telephone numbers to dial them quickly with just one or two digits. This service is being phased out at SUNY Fredonia as part of the phone transition project.
Speed Dial When a phone button is programmed with a number for a single touch dial.
Switch A switch is a device that keeps a record of the MAC addresses of all devices connected to it and then channels incoming data from any of multiple input ports to the specific output port that will take the data toward its intended destination.
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