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  1. Open a browser window and navigate to your Microsoft Profile.

  2. Sign in to your account. 

  3. Select Security Info in the left navigation or Update Info in the Security Info tile.

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Website sign in

  1. Open the Yubico Authenticator application.

  2. Insert the YubiKey into the device.

  3. Sign into a Microsoft site with a username and password.

  4. Double click the code in Yubico Authenticator application to copy the OTP code.

  5. Paste the code into the prompt.

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Listed below are some common troubleshooting tips.  In addition, you can visit Microsoft’s “Troubleshooting Azure Multi-factor Authentication issues” site.

QR code not recognized by Yubico Authenticator

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If you have questions about using your Yubikey for Microsoft MFA, please contact the ITS Service Center at ITS.ServiceCenter@fredonia.edu or by email or by calling (716) 673-3407.