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I'm getting a "User not Authenticated" or "System is configured for external authentication and identity assertion is null" error message when using Banner 9.

Refer to these troubleshooting steps.

Banner 9 is supported in the following Browsers:

Chrome
Firefox (except for Firefox 66, issue with clickable regions of buttons)
Safari

Banner 9 is not supported in the following Browsers:

Internet Explorer

Sending screen shots or error messages is a convenient way to relay information about an issue with IT. Using Alt-Print Screen or the Snipping Tool/Snip & Sketch tool and then saving and attaching to a Tracker ticket.

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