Learning Spaces Multimedia Equipment Installation and Support SC
T. John McCune
Christopher Taverna
Daniel LaGrow
Service | Learning Spaces Multimedia Equipment Installation and Support | ||||||||||||||||||||
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Service Manager | T. John McCune, Director of ACT and EITA Officer | ||||||||||||||||||||
Department | Academic and Collaborative Technology | ||||||||||||||||||||
Contact | Location: W203 Thompson Hall Phone Number: (716) 673-3407 Email: ITS Service Center All requests for assistance are completed using the Tracker Customer Portal | ||||||||||||||||||||
Service Owner | Chief Information Officer | ||||||||||||||||||||
Description | The Smart Classrooms service includes the installation, maintenance and upgrade of Smart Classrooms in academic buildings. | ||||||||||||||||||||
Service Users | Faculty, Staff, and Students | ||||||||||||||||||||
User Services | The smart classrooms are fully equipped with white boards, Internet, computer work stations, controlled lighting, sound & video system with remote controls, table and chair for the instructor, and a projection screen. | ||||||||||||||||||||
Business Services | Smart Classroom equipment, space and furniture. | ||||||||||||||||||||
Technical Services |
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Requirements | The requirements for using this service included the following: Faculty, Staff, and Students | ||||||||||||||||||||
Rates / Cost of Use | The cost is covered by the student technology fee | ||||||||||||||||||||
Availability |
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SLA Notes | Users with emergency issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket. | ||||||||||||||||||||
Business Procedures | N/A | ||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services, the ITS Service Center Coordinator, TAC and approved by the Service Manager (CIO) and Cabinet. | ||||||||||||||||||||
Assigned Primary Support | Justin Rose | ||||||||||||||||||||
Assigned Secondary Support | |||||||||||||||||||||
RACI Chart |
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Date Last Modified | |||||||||||||||||||||
Status | Active |