Answers

Information Technology Services

Enterprise Data Services

Enterprise Information Services

Enterprise Infrastructure Services

Enterprise Reporting and Development

ITS Service Catalog

Active ITS Service Catalog Entries

Active Directory SC

Activity Insight Digital Measures (Digital Measures) SC

Adirondack (login issues) SC

Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers SC

Answers (Confluence) SC

Application Development SC

Application Express SC

Authentication Services SC

Banner Student Information System (SIS) Service SC

Campus Access Control Services SC

Campus Access Control Systems Administration SC

Change of Status (COS) SC

Cisco Prime Enterprise (Prime) SC

Client Remediation Service SC

Compromised Account Management SC

Desktop Software Patching SC

Duo Security Multi-factor Authentication (MFA) SC

Efficient IP SC

Email Gateway Administration SC

EMS - Administration SC

Enterprise Password Manager Administration SC

eServices Provisioning SC

Special Event Support SC

File and Device Encryption SC

Fredonia Radio Systems Technical Services SC

Google Apps for Education SC

IIS Administration SC

Internet Service Connectivity Support SC

Interview Exchange SC

ITS Service Center Equipment Checkout SC

JAMF Casper (Casper) SC

L-Soft LISTSERV® SC (Retired Service)

Lynda.com (Retired Service) SC

Lynda (authentication) SC

Microsoft Licensing SC

Microsoft Systems Center Configuration Manager (SCCM) SC

Network Access: Non-NYS Owned Hosts SC

OnBase Enterprise Document Management System SC

PaperCut Pro Administration – Print Management Software for Computer Lab Printing SC

Personal Computing Device Repair SC

Printer Support SC

Programming/Technical/Banner Support SC

Reed Library Printer Service SC

Report Writing SC

Residence Life and University Police University Owned Computing Hardware Support SC

Residence Life and University Police University Owned Computing Software Support SC

Residence Life and University Police University Owned Printer Support SC

Residence Life Multi-media Equipment Reservation & Checkout SC

Residence Life Smart Classrooms SC

Residence Life Webforms SC

Routine Processing (Scheduled RunJob) SC

Secure FTP Software - VanDyke SC

Security Camera Management Systems Administration SC

Server Management SC

Shared Disk Resources SC

Shared Storage (Fredshare) SC

Learning Spaces Multimedia Equipment Installation and Support SC

Sound Services Equipment Repair SC

SQL Administration SC

SQL Development SC

SSL Certificate Administration SC

SSL Certificate Management SC

Student Printing Service SC

Test Scoring (Scantron) Service SC

Third Party Authentication Services SC

Time and Attendance SC

Tracker (Jira Service Desk) SC

Turning Technologies Student Response Systems SC

Tutor Trac - Load Data For Courses and Students SC

University Owned Computing Hardware Support SC

University Owned Computing Software Support SC

Veeam Backup SC

Video Conferencing SC

VSphere - Create VM SC

Vulnerability Management Service SC

Wi-Fi Wireless Service SC

Wired and Fiber Optics Networking SC

Your Connection - Targeted Message SC

Retired ITS Service Catalog Entries

Service Catalog Glossary of Terms

Project Management

Fredonia's Virtual Windows 10 Computing Lab

Quick Start for WebEx Teams (web version)

Emeritus eServices FAQ

Faculty and Staff Technology Recommendations for Remote Instruction

Student Technology Recommendations and Resources

KnowBe4 Training Platform

Digital Measures Activity Insight

Answers and Tracker Tips

Request a Storage Quota Increase

Quick Start Digital Tools for Students

Quick Start Digital Tools for Faculty/Staff

OnCourse Knowledge Base

Marketing and Communications Knowledge Base

Creating an Assignment in the Brightspace Gradebook

Answers
Information Technology Services
ITS Service Catalog

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Active ITS Service Catalog Entries

Created by Christopher Taverna

Last updated: Oct 23, 2018

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Glossary of Terms

Summary of Active Service Catalog Entries

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