Network Access: Non-NYS Owned Hosts SC

Service

Network Access: Non-NYS Owned Hosts

Service Manager

Department

Contact

202 Maytum Hall, (716) 673-4712, Joseph.Baxter@fredonia.edu

Service Owner

Description

Service Users

User Services

• Initial Identification (John/Tylor):

• Service Request Creation

• Analyze Initial Needs

• Consultation (Ben and/or Joe?):

• Analyze Needs

• Policies and Procedures Review

• Advise on constraints

• Procurement

• Network Access Needs

• Network Access:

• Network Configuration

• Connect Device(s)

• Network Testing:

• User testing to confirm operations

• Annual Review:

• Review of devices in DMZ

Business Services

Technical Services

• ISE?

• Prime?

Requirements

The requirements for using this service included the following:

● The computer is not owned by NY state

Rates / Cost of Use

Getting Started

• Email - ITS.ServiceCenter@fredonia.edu

• Phone – (716) 673-3407

• Ticket Submission – https://fredquest.fredonia.edu

• Walk In – W203 Thompson Hall

Availability

• Semester Hours

• Monday – Thursday, 7am – 10pm

• Summer/Break Periods

• Monday – Friday, 8am - 4pm

Getting Help

• Email - ITS.ServiceCenter@fredonia.edu

• Phone – (716) 673-3407

• Ticket Submission – https://fredquest.fredonia.edu

• Walk In – W203 Thompson Hall

SLA Notes

• Users with emergency issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

• Change or new installation requests can expect a response within 36 hours and the resolution will depend on the scope of the request.

Business Procedures

Change Procedures

Assigned Primary Support

Assigned Secondary Support

RACI Chart

Name:

Description: See above

Date Last Modified