Provide shared storage space on the fredshare server for departments or offices to share files within their department or with others.
Any user can be provided access to the shared resources
Provides business units the ability to collaborate using a centralized storage area for documents and files that is backed up on a nightly basis.
Business units can request storage and designate who can access the share. A share will be created on the fredshare server with the requested permissions and an initial quota level.
This service resides on a clustered server environment for high availability and is backed up daily.
Business unit administrators or designees may request the creation of new storage and provide a list of users who need access. They can request the modification of existing access permissions to the storage and request more space when required.
Rates / Cost of Use
Users will submit a Fredquest ticket using “Computer Files” as the request type, “Shared folder space” as the classification, and “request folder space” for the category.
The service is available 24/7/365 except when scheduled for upgrades or maintenance.
Users can request help for this service by submitting a Fredquest ticket or by calling the Service Center.
Users can expect a response within one business day for new requests and changes.
What is not included:
Auditing of content or access to the resource
Documentation for this service is stored within the systems share on fredshare
Changes to the service (transition, additions, and discontinuations) must be reviewed and approved by the CIO.
Assigned Primary Support
Assigned Secondary Support
Name: Upgrades and maintenance
Description: Upgrades and maintenance that would require downtime for the service