Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers SC


Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers

Service Manager

Kevin Bom


Enterprise Infrastructure Services


Location: Thompson Hall, W203 

Phone Number: (716) 673-3407

Email: ITS Service Center

All requests for assistance are completed using the Tracker Customer Portal

Service Owner

CIO - Michel Kouadio


The Adobe Creative Cloud is a collection of software that is licensed through an agreement between SUNY and Adobe to provide licensing for the Adobe Creative Cloud  or Adobe Acrobat DC for university owned computers. Once a license has been assigned, the licensed individual can install one additional copy on a personal computer by logging into

Service Users

Teaching Faculty & Staff

User Services

The current agreement with Adobe provides licensing for Adobe Acrobat DC (Acrobat Pro) to half of the campus faculty and staff and Creative Cloud (which includes Acrobat DC) for the remaining half.  The software includes access to the Adobe collection of desktop apps that can be used for productivity and creative work. Adobe Products Catalog

Business Services

SUNY Fredonia Faculty and Staff  can request for this service through the ITS Service Center.

Technical Services

Once a request has been received, ITS will add to the License group and deploy the software to the requestor's campus computer.


In order to participate in the agreement, faculty and staff must have a university assigned computer that meets the minimum system requirements for the Adobe Creative Cloud.  

Current minimum system requirements are available at Creative Cloud System Requirements 

Rates / Cost of Use

This is a campus wide agreement and as such there is no charge to the requesting department.


  • Semester Hours

    • Monday – Thursday, 7am – 10pm

    • Friday, 7am – 5pm

  • Summer/Break Periods

    • Monday – Friday, 8am - 4pm

SLA Notes

Users with workstation issues can expect a response within 4 hours and should expect a resolution within 48 business hours of entering a ticket.

Adobe software cannot be installed on computers not owned by the university.

Business Procedures


Change Procedures

Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet

Assigned Primary Support

Kevin Bom

Assigned Secondary Support

RACI Chart

Name: Adobe Creative Cloud Licensing for Faculty/Staff University Owned Computers

Description: see above







Kevin Bom

Michel Kouadio

ITS Leadership



Matt Wilson


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