Special Event Support SC
T. John McCune
tito1365
Daniel LaGrow
Service | Special Event Support | ||||||||||||||||||||
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Service Manager | T. John McCune, Director of ACT and EITA Officer | ||||||||||||||||||||
Department | Academic and Collaborative Technology | ||||||||||||||||||||
Contact | Location: W203 Thompson Hall Phone Number: (716) 673-3407 Email: ITS Service Center All requests for assistance are completed using the Tracker Customer Portal | ||||||||||||||||||||
Service Owner | Chief Information Officer | ||||||||||||||||||||
Description | ITS provides assistance with technical support and equipment setup and operation for events and conferences that take place on the SUNY Fredonia campus. | ||||||||||||||||||||
Service Users | Faculty & Staff Visiting Campus Groups | ||||||||||||||||||||
User Services | Special events and conferences take place on the SUNY Fredonia campus that includes all campus meetings, building ribbon cuttings, Media Day, Professional Development Day, visiting campus conferences, and the Teaching and Learning conference. ITS support for special events includes testing of equipment prior to the event, setting equipment up, operating equipment, providing support during the event, and escalating requests for assistance to appropriate staff members. | ||||||||||||||||||||
Business Services | Faculty and staff in academic departments can request ITS assistance with events and conferences. Visiting campus groups utilizing SUNY Fredonia facilities will receive a price estimate provided by ITS for event or conference support. | ||||||||||||||||||||
Technical Services | To provide equipment for events and conferences, ITS must maintain a working inventory of event support equipment including audio reinforcement systems, cables, laptops, media players, microphones, network cables, projectors, projection screens, and video adapters. | ||||||||||||||||||||
Requirements | Consultation at least 3 weeks prior to the event is required. Details on the event will be needed with date(s), times(s), location(s), equipment required, schedule, and guest network accounts needed. Conferences or major campus events may require a site walkthrough prior to the event taking place. Events and conferences that take place in the Williams Center should first consult with Campus Life staff. | ||||||||||||||||||||
Rates / Cost of Use | Cost estimates will be provided after initial consultation has occurred for the event. Estimates may include equipment rental and labor costs for providing technical support. | ||||||||||||||||||||
Availability |
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SLA Notes | Event and conference support requests must be received 3 weeks prior to the event. Details of the event and final room schedules must be provided to ITS, with the contact information for the primary event or conference organizer. What is not included:
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Business Procedures | NA | ||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services, ITS Service Center Coordinator, TAC, and approved by the Service Manager (CIO) and Cabinet. The following procedures are used for changes to the software, hardware or business procedures. | ||||||||||||||||||||
Assigned Primary Support | Justin Rose | ||||||||||||||||||||
Assigned Secondary Support | |||||||||||||||||||||
RACI Chart |
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Date Last Modified | |||||||||||||||||||||
Status | Active |