Public spaces are accessible to the general public, private spaces are accessible to approved users, only licensed users may create content
Answers provides a Knowledge Management Solution for Fredonia
Fredonia Employees can request licensed accounts.
Background: In an effort to remove documentation from the main Fredonia webpage, more areas are being encouraged to use Answers.
Who: Anyone with a Fredonia e-Services account can use Answers once an account has been created for them. We are limited to 250 licensed users so cannot have this available for everyone. A check of the needed number of licenses should be a part of any approval process.
Responsibilities of ITS: Creation of Answers accounts(s) Creation of Answers Space Creation of permissions and access groups for Space access Training of end-user(s) on creating/editing pages in Answers and managing their Space
Responsibilities of end-user: Keep ITS up to date on who needs access to their Space Create and maintain content in their Space Report technical issues to ITS
An account is required to create content
Rates / Cost of Use
No charge back to the user
Submit a request for access through the ticketing system.
This service accessible 24 hrs/day, 7 days/week
Requests are handled by the next business day.
Not included is content creation.
Business procedures are documented on internal Answers page(s).
Request for change should be handled through the ticketing system.