Test Scoring (Scantron) Service SC


Test Scoring (Scantron) Service

Service Manager

Kevin Lane


Enterprise Data Services


Location: 207A Thompson Hall

Phone Number: (716) 673-4894

Email: Kevin Lane

All requests for assistance are completed using the Tracker Customer Portal

Service Owner

Chief Information Officer


The Test Scoring service allows Fredonia faculty to administer test utilizing scantron bubble sheets.  Electronic grading of the bubble sheets is done by scanning the answer key as well as the test results for each student.  Once scanned the answer key is used to evaluate each test and produce reports.

Service Users

  • Fredonia Faculty

User Services

  • Users are able to administer tests using bubble sheets, and after which have those bubble sheets graded and returned.
  • Results of tests can also be analyzed and reports giving … can be provided upon request.

Business Services

  • Users can request the grading and report creation of an test with results provided in paper or electronic form.

Technical Services

  • Scanning tests and providing output
  • Scanner hardware/software maintenance


Scantron (OMR) Processing

Rates / Cost of Use

  • There is no charge for this service

Getting Started

  • In order to utilize this service Faculty members must submit a Tracker ticket and then deliver them to the specified location.  Refer to Scantron (OMR) Processing for additional information


  • Normal ITS business hours:
    • Summer: Mon-Fri 8:00 am - 4:00 pm
    • Academic Year: Mon-Fri 8:30 am - 5:00 pm

SLA Notes

  • Users can expect that test results will be available within 24 hours on the next business day after the test has been dropped off.  

Business Procedures

Change Procedures

Requests for change should be entered as support tickets in Tracker.  Technical changes will be reviewed on a per request basis.

Assigned Primary Support

Gary Vandevelde

Assigned Secondary Support

Kevin Lane

RACI Chart

Function 1

Name: Test Grading




Gary Vandevelde

Service Manager


Kevin Lane

Chief Information Officer


Date Last Modified