Residence Life Multi-media Equipment Reservation & Checkout SC
Service | Residence Life Multi-media Equipment Reservation & Checkout | ||||||||||||||||||||
Service Manager | Ben Hartung, Manager of Residential Technology and Security Systems | ||||||||||||||||||||
Department | |||||||||||||||||||||
Contact | McGinnies Hall Rm 154 ResNet Office, (716) 673-3668, resnet@fredonia.edu | ||||||||||||||||||||
Service Owner | AVP/CIO - Stephen Rieks | ||||||||||||||||||||
Description | The Residence Life Multi-media Equipment Equipment Reservation & Checkout services utilizes the ITS Service Center Connect2 system to allow departmental professional staff to reserve and checkout select multi-media equipment. | ||||||||||||||||||||
Service Users |
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User Services |
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Business Services | Multi-media equipment reservation & check out | ||||||||||||||||||||
Technical Services |
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Requirements | The requirements for using this service included the following:
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Rates / Cost of Use | The cost of the service covered by the Housing Fees. | ||||||||||||||||||||
Getting Started | FredQuest - ITS Incident Management System | ||||||||||||||||||||
Availability | Hours: Monday - Friday 8:30am - 5:00pm Summer: Monday - Friday 8:00 am - 4:00 pm Emergencies - 24/7 based on the availability of support staff | ||||||||||||||||||||
Getting Help | By email: resnet@fredonia.edu By phone: (716) 673-3668 In person: 154 McGinnies (Near the loading dock rear entrance) All requests for assistance are completed using FredQuest. | ||||||||||||||||||||
SLA Notes |
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Business Procedures | google share, fredshare | ||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team. | ||||||||||||||||||||
Assigned Primary Support | |||||||||||||||||||||
Assigned Secondary Support | |||||||||||||||||||||
RACI Chart | Name: Residence Life Multi-media Equipment Sign-out Description: see above
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Date Last Modified |