Residence Life and University Police University Owned Computing Hardware Support SC
Service | Residence Life and University Police University Owned Computing Hardware Support | ||||||||||||||||||||
Service Manager | Ben Hartung, Manager of Residential Technology and Security Systems | ||||||||||||||||||||
Department | |||||||||||||||||||||
Contact | McGinnies Hall Rm 154 ResNet Office, (716) 673-366, resnet@fredonia.edu | ||||||||||||||||||||
Service Owner | AVP/CIO - Stephen Rieks | ||||||||||||||||||||
Description | The Computing Hardware Support service is the installation, configuration and troubleshooting of the university owned and operated computing hardware. This includes computer workstations, laptops, virtual clients and tablets. | ||||||||||||||||||||
Service Users | Faculty, Staff and Students | ||||||||||||||||||||
User Services |
| ||||||||||||||||||||
Business Services | n/a | ||||||||||||||||||||
Technical Services |
| ||||||||||||||||||||
Requirements | The requirements for using this service included the following:
| ||||||||||||||||||||
Rates / Cost of Use | There are licensing, support staff and maintenance costs associated with this service which are covered by the Tech Fee and Housing fee. | ||||||||||||||||||||
Getting Started | FredQuest - ITS Incident Management System | ||||||||||||||||||||
Availability |
| ||||||||||||||||||||
Getting Help |
| ||||||||||||||||||||
SLA Notes |
| ||||||||||||||||||||
Business Procedures | n/a | ||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team. Users are notified via email and phone calls of changes. | ||||||||||||||||||||
Assigned Primary Support | |||||||||||||||||||||
Assigned Secondary Support | |||||||||||||||||||||
RACI Chart | Name: Computing Hardware Support Description: see above
| ||||||||||||||||||||
Date Last Modified |