Residence Life and University Police University Owned Printer Support SC
Service | Residence Life and University Police University Owned Printer Support | ||||||||||||||||||||
Service Manager | Ben Hartung, Manager of Residential Technology and Security Systems | ||||||||||||||||||||
Department | |||||||||||||||||||||
Contact | McGinnies Hall Rm 154 ResNet Office, (716) 673-3668, resnet@fredonia.edu | ||||||||||||||||||||
Service Owner | AVP/CIO - Stephen Rieks | ||||||||||||||||||||
Description | The University Owned Printer Support service is the installation, configuration and troubleshooting of the university owned and operated printers. This includes standalone and networked black/white and color laser jet printers. | ||||||||||||||||||||
Service Users | Faculty, Staff and Students | ||||||||||||||||||||
User Services |
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Business Services | n/a | ||||||||||||||||||||
Technical Services |
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Requirements | The requirements for using this service included the following:
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Rates / Cost of Use |
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Getting Started | FredQuest - ITS Incident Management System | ||||||||||||||||||||
Availability |
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Getting Help |
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SLA Notes |
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Business Procedures | n/a | ||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. Changes to the configurations, software, hardware or business procedures are reviewed monthly by the campus Security Systems Team. Users are notified via email and phone calls of changes. | ||||||||||||||||||||
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RACI Chart | Name: University Owned Printer Support Description: see above
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Date Last Modified |