Desktop Software Patching SC
Service | Desktop Software Patching | ||||||||||||||||||||||||||||||||||||||||
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Service Manager | Kevin Bom, Manager of Enterprise Infrastructure Services | ||||||||||||||||||||||||||||||||||||||||
Department | Enterprise Infrastructure Services | ||||||||||||||||||||||||||||||||||||||||
Contact | Name: ITS-Enterprise Infrastructure Services, Phone Number: (716) 673-3748 Email: Kevin Bom All requests for assistance are completed using the Tracker Customer Portal | ||||||||||||||||||||||||||||||||||||||||
Service Owner | Chief Information Officer | ||||||||||||||||||||||||||||||||||||||||
Description | Update software application to fix or improve its performance. Including security vulnerability fixes and other bugs. Function 1: Microsoft patches for all computers via WSUS. Function 2: Third party software patching for all computers via Shavik. This tool scans Microsoft servers and desktops and schedules immediate remote patch scans and installations. | ||||||||||||||||||||||||||||||||||||||||
Service Users | All campus Windows computer users. | ||||||||||||||||||||||||||||||||||||||||
User Services | Upgraded software applications to maintain a state-of-art performance. | ||||||||||||||||||||||||||||||||||||||||
Business Services | Departments and units can expect improved software performance. | ||||||||||||||||||||||||||||||||||||||||
Technical Services | |||||||||||||||||||||||||||||||||||||||||
Requirements | There are no requirements for using this service. | ||||||||||||||||||||||||||||||||||||||||
Rates / Cost of Use | There are no fees associated with using these services. | ||||||||||||||||||||||||||||||||||||||||
Getting Started | A user does not need to request this service. | ||||||||||||||||||||||||||||||||||||||||
Availability | Software application upgrades are performed during normal or standard business hours of operation. | ||||||||||||||||||||||||||||||||||||||||
SLA Notes | |||||||||||||||||||||||||||||||||||||||||
Business Procedures | The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A. | ||||||||||||||||||||||||||||||||||||||||
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. The following procedures are used for changes to the software, hardware or business procedures. | ||||||||||||||||||||||||||||||||||||||||
Assigned Primary Support | Scott Grien | ||||||||||||||||||||||||||||||||||||||||
Assigned Secondary Support | |||||||||||||||||||||||||||||||||||||||||
RACI Chart | Function 1 Name: Microsoft patches for all computers via WSUS Description: Windows Server Update Services (WSUS), a computer program developed by Microsoft Corporation that enables administrators to manage the distribution of updates and hotfixes released for Microsoft products to computers in a corporate environment.
Function 2 Name: Shavik – Third party software patching Description: This tool scans Microsoft servers and desktops and schedules immediate remote patch scans and installations.
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Date Last Modified | |||||||||||||||||||||||||||||||||||||||||
Status | Active |