| BMC Footprints (FredQuest) |
| T. John McCune |
| ITS Service Center |
| W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu |
| AVP/CIO - Stephen Rieks
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| IT Service Management Software |
| Faculty, Staff, and Students |
| For the reporting and processing of ITS related incidents, problems, and service requests, BMC Footprints (FredQuest) is used by faculty, staff, and students at the University for reporting and keeping track of their requests and reports. |
| Faculty, Staff, and Students at the University may use this service. |
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| An eServices login is required to login to FredQuest and create requests, |
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| Email - ITS.ServiceCenter@fredonia.edu Phone – (716) 673-3407 Ticket Submission – https://fredquest.fredonia.edu Walk In – W203 Thompson Hall |
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| Email - ITS.ServiceCenter@fredonia.edu Phone – (716) 673-3407 Ticket Submission – https://fredquest.fredonia.edu Walk In – W203 Thompson Hall |
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| Tylor Cardone |
| T. John McCune |
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| Level | Responsible | Accountable | Consulted | Informed |
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| Primary | Tylor Cardone |
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| | Secondary | T. John McCune |
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| | Tertiary |
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