| BMC Footprints (FredQuest) |
| T. John McCune |
| ITS Service Center |
| W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu |
| AVP/CIO - Stephen Rieks
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| IT Service Management Software |
| Faculty, Staff, and Students |
| For the reporting and processing of ITS related incidents, problems, and service requests, BMC Footprints (FredQuest) is used by faculty, staff, and students at the University for reporting and keeping track of their requests and reports. |
| Faculty, Staff, and Students at the University may use this service. |
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| An eServices login is required to login to FredQuest and create requests, |
| There are no costs for faculty, staff, and students to use FredQuest. |
| Email - ITS.ServiceCenter@fredonia.edu Phone – (716) 673-3407 Ticket Submission – https://fredquest.fredonia.edu Walk In – W203 Thompson Hall |
| Semester Hours - Sunday, 12pm – 10pm
- Monday – Thursday, 8am – 10pm
- Friday, 8am – 5pm
- Saturday, 12pm- 5pm
Summer/Break Periods - Monday – Friday, 8am - 4pm
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| Email - ITS.ServiceCenter@fredonia.edu Phone – (716) 673-3407 Ticket Submission – https://fredquest.fredonia.edu Walk In – W203 Thompson Hall |
| Incidents, problems, and service requests are process in alignment with the ITS Service Level Agreement. |
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| Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership, ITAB, and approved by the Service Manager (CIO) and Cabinet. |
| Tylor Cardone |
| T. John McCune |
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| Level | Responsible | Accountable | Consulted | Informed |
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| Primary | Tylor Cardone |
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| | Secondary | T. John McCune |
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| | Tertiary |
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