Service: A service is a means of delivering value to customers by facilitating outcomes customers want to achieve, but without the ownership of specific costs and risks
Service Manager: The Service Manager has overall accountability for defining the service, ensuring services meet the business need and are delivered in accordance with agreed business requirements, and managing the service lifecycle – often in conjunction with a Service Team.
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Description: Provides a summary of the service. A Service is a means of delivering value to customers by facilitating outcomes customers want to achieve, but without the ownership of specific costs and risks.
Service Users: These are the individuals The individuals or populations who are permitted to use the service.
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Technical Services: A summary of the back-end services that support this service.
Requirements:What are the The requirements for using the service? Are they . Requirements may be different for user, business and technical services?.
Rates / Cost of Use: What are the fees for using the service? Some services require fees.
Getting Started:How does How a user request requests access to this the service?.
Availability:What The days and/or hours is the service available?.
Getting Help
How does a user request assistance for the service?
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