Service | Blackboard Collaborate Ultra |
Service ManagerSally Crist | T. John McCune |
Department | Enterprise Information Technology Support Services |
| Collaborate Administrator, Christopher Taverna, christopher.taverna@fredonia.edu, x3413 |
Service Owner | AVP/CIO - Stephen Rieks
|
Description | Real-time video conferencing through LMS or as standalone instance |
Service Users | Any Fredonia employee can have an account to create sessions, sessions may be accessible to the public or restricted. |
User Services | Blackboard Collaborate is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact. Collaborate with the Ultra experience opens right in your browser, so you don't have to install any software to join a session. |
Business Services | Fredonia Employees can request licensed accounts. |
Technical Services | - Account Creation
- Development of training and knowledge base materials
- Providing support to faculty, staff, and students
- Implementation of training programs
|
Requirements | An account is required to create sessions. |
Rates / Cost of Use | No charge back to the user. |
Getting Started | Teaching faculty can create sessions through the LMS with no additional accounts. To use as a standalone instance an account must be requested from the Collaborate Administrator. |
Availability | This is service is available 24 hours a day, seven days a week. |
Getting Help | https://answers.fredonia.edu/x/YQCP |
SLA Notes | Requests are handled by the next business day. Not included is session scheduling and/or moderating. |
Business Procedures | Business procedures are documented on internal Answers page(s). |
Change Procedures | Request for change should be handled through the ticketing system. |
Assigned Primary Support | Christopher Taverna |
Assigned Secondary Support | TBD |
RACI Chart |
| Level | Responsible | Accountable | Consulted | Informed |
|---|
| Primary | Christopher Taverna | Service Manager |
| ITS Service Center | | Secondary |
| CIO |
|
| | Tertiary |
| President |
|
|
|
Date Last Modified | |
Status | Active |