Service | Blackboard Collaborate Ultra (Retired on May 17th, 2021) |
|---|
Service Manager | Director of ACT and EITA Officer |
|---|
Department | Academic and Collaborative Technology |
|---|
Contact | NA All requests for assistance are completed using the Tracker Customer Portal |
|---|
Service Owner | Chief Information Officer
|
|---|
Description | Real-time video conferencing through LMS or as standalone instance |
|---|
Service Users | Any Fredonia employee can have an account to create sessions, sessions may be accessible to the public or restricted. |
|---|
User Services | Blackboard Collaborate is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact. Collaborate with the Ultra experience opens right in your browser, so you don't have to install any software to join a session. |
|---|
Business Services | Fredonia Employees can request licensed accounts. |
|---|
Technical Services | - Account Creation
- Development of training and knowledge base materials
- Providing support to faculty, staff, and students
- Implementation of training programs
|
|---|
Requirements | An account is required to create sessions. |
|---|
Rates / Cost of Use | No charge back to the user. |
|---|
Getting Started | Teaching faculty can create sessions through the LMS with no additional accounts. To use as a standalone instance an account must be requested from the Collaborate Administrator. |
|---|
Availability | This service has been retired. |
|---|
Getting Help | This service has been retired. |
|---|
SLA Notes | This service has been retired. |
|---|
Business Procedures | Business procedures are documented on internal Answers page(s). |
|---|
Change Procedures | Request for change should be handled through the ticketing system. |
|---|
Assigned Primary Support | NAN/A |
|---|
Assigned Secondary Support | NAN/A |
|---|
RACI Chart |
| Level | Responsible | Accountable | Consulted | Informed |
|---|
| Primary | NA | NAN/A | N/A | ACT | Users | | Secondary | NA | NAN/A | N/A | ACT | Users | | Tertiary |
|
|
|
|
|
|---|
Date Last Modified | |
|---|
Status | Retired |
|---|