Service | Blackboard Collaborate Ultra (Retired on May 17th, 2021) |
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Service Manager | Director of ACT and EITA Officer |
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Department | Academic and Collaborative Technology |
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Contact | NA All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | Chief Information Officer
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Description | Real-time video conferencing through LMS or as standalone instance |
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Service Users | Any Fredonia employee can have an account to create sessions, sessions may be accessible to the public or restricted. |
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User Services | Blackboard Collaborate is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact. Collaborate with the Ultra experience opens right in your browser, so you don't have to install any software to join a session. |
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Business Services | Fredonia Employees can request licensed accounts. |
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Technical Services | - Account Creation
- Development of training and knowledge base materials
- Providing support to faculty, staff, and students
- Implementation of training programs
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Requirements | An account is required to create sessions. |
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Rates / Cost of Use | No charge back to the user. |
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Getting Started | Teaching faculty can create sessions through the LMS with no additional accounts. To use as a standalone instance an account must be requested from the Collaborate Administrator. |
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Availability | This service has been retired. |
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Getting Help | This service has been retired. |
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SLA Notes | This service has been retired. |
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Business Procedures | Business procedures are documented on internal Answers page(s). |
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Change Procedures | Request for change should be handled through the ticketing system. |
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Assigned Primary Support | NAN/A |
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Assigned Secondary Support | NAN/A |
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RACI Chart |
Level | Responsible | Accountable | Consulted | Informed |
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Primary | NA | NAN/A | N/A | ACT | Users | Secondary | NA | NAN/A | N/A | ACT | Users | Tertiary |
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Date Last Modified | |
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Status | Retired |
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