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CALL FORWARDING ON A NON – BUSINESS SET PHONE

Campus phones have the feature to be able to forward the phone to another number. The caller will not be given your forwarding number and will not be aware that the call has been forwarded to another number. If you forward to a personal Google Voice number, you can use that application to change the forwarding number from a remote location, in the event that staff want to take turns monitoring a forwarded office phone number.

TO ACTIVATE:

Pick up the handset and listen for a dial tone.

Press *72, then wait for a second dial tone.

Dial the 10-digit number that calls will be forwarded to (do not include a 9). This must be a local # to Fredonia. You will hear a confirmation tone.

Hang up phone. Call Forwarding should be activated.

...

Press *73

Wait for confirmation tone alerting you that Call Forwarding has been cancelled

Hang up phone. Call Forwarding has been deactivated.

If you have a Call Forward button, an arrow indicates forwarding is set up. Pressing the button will cancel the forwarding, even if the Call Forward button was not used to set up forwarding.Press the "Forward" soft key

phone main screen with forward button highlightedImage Added

Select which phone line you want to forward (if applicable)

phone call forward line select menu with line highlightedImage Added

There are 3 types of forwarding

  1. Always (when you're out of office)
  2. No answer (when you're away from the phone)
  3. Busy (when you're on the line but don't want any calls missed)

phone forwarding type select menu with always highlightedImage Added

With the "No Answer" option you can choose how many rings before it forwards to the user supplied contact number. Press the Enable soft key button and navigate to the home screen by pressing the home button.

phone call forward no answer menu Image Added

Once call forwarding is configured correctly, you'll see the number your forwarding to in the upper right flash between Fwd:(Number to forward to) and an arrow repeatedly.

phone main menu with completed forwarding icon circledImage Added


GOOGLE VOICE

The SUNY Fredonia Google Suite of applications does not include Google Voice, but you can set one up using a personal google account. When setting up Google Voice to use for forwarding, choose Silver Creek, NY as your location.
Google Voice
Google Voice Support
IF YOU ARE NOT ON CAMPUS
If you need your phone forwarded and you are not physically on campus, please contact University Services at x3257 or Soteris.Tzitzis@fredonia.edu