Service | Fredonia Radio Systems Technical Services |
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Service Manager | Director of ACT and EITA Officer |
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Department | Academic and Collaborative Technology |
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Contact | Location: W203 Thompson Hall, Phone Number: (716) 673-3407, ITS.ServiceCenter@fredonia.edu Email: ITS Service Center All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | Chief Information Officer |
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Description | As per the Service Level Agreement between the ITS Service Center and Fredonia Radio Systems (FRS), the ITS Service Center will provide service to FRS for a period of one year, upon receipt of a signed and processed service contract. |
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Service Users | Students |
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User Services | ITS will provide operational technical services to FRS. All equipment must belong to FRS and be a part of the operating station. ITS will not service any equipment under warranty unless authorized by the manufacturer or FRS agrees to the repair. |
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Business Services | Students that are FRS Members: FRS Chief Engineer, FRS Programming Director, & FRS General Manager. |
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Technical Services | Specification, installation, maintenance and repair of program origination, distribution and transmission equipment and systems. |
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Requirements | ITS provides services to Fredonia Radio Systems through a service level agreement. Prior to support being provided, a signed agreement must be processed. |
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Rates / Cost of Use | Rates are established and listed through the service level agreement. |
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Getting Started | This is a retired service and is no longer available. |
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Availability | This is a retired service and is no longer available. |
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Getting Help | This is a retired service and is no longer available. |
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SLA Notes | Repairs will be started within three working days of receiving an item. ITS has the right to determine at what point an item can no longer be repaired. What is not included: When an item requires off campus service, FRS will return it at their expense and pay for all repair costs. FRS will provide all parts with the exception of ITS regular stock items valued at less than $10.00.
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Business Procedures | The service level agreement provides a detailed listing of the services provided to WCVF/ WDVL. |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by the Director of Technology Support Services, CIO, General Manager of FRS, Advisor of FRS, and the Student Association General Manager. |
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Assigned Primary Support | NAN/A |
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Assigned Secondary Support | NAN/A |
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RACI Chart | Name: Fredonia Radio Systems Support Description: See above Level | Responsible | Accountable | Consulted | Informed |
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Primary |
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| Tertiary |
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Date Last Modified | |
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Status | Retired |
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