| BMC Footprints - FredQuest (Transitioned to Tracker) |
| Director of Technology Support Services |
| ITS Service Center |
| W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu |
| Chief Information Officer |
| IT Service Management Software |
| Faculty, Staff, and Students |
| For the reporting and processing of ITS related incidents, problems, and service requests, BMC Footprints (FredQuest) is used by faculty, staff, and students at the University for reporting and keeping track of their requests and reports. |
| Faculty, Staff, and Students at the University may use this service. |
| IT Service Management Software provides a central point of service for entering, processing, and tracking of ITS related incidents, problems, and service requests. |
| An eServices login is required to login to FredQuest and create requests, |
| There are no costs for faculty, staff, and students to use FredQuest. |
| This is a retired service and is no longer available. |
| This is a retired service and is no longer available. |
| This is a retired service and is no longer available. |
| Incidents, problems, and service requests are in alignment with the ITS Service Level Agreement. |
| All faculty, staff, and students may use FredQuest. As the service is being transitioned to Tracker, BMC Footprints (FredQuest) will be retired as a service in 2018. |
| Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership, ITAB, and approved by the Service Manager (CIO) and Cabinet. |
| NA |
| NA |
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| Level | Responsible | Accountable | Consulted | Informed |
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| Primary | NA | NA | ITS Leadership ITAB | Users | | Secondary | NA | NA | ITS Leadership ITAB | Users | | Tertiary |
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| Status | Retired |