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Service

BMC Footprints (FredQuest)

Service Manager
T. John McCune
Department
ITS Service Center
Contact
W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu
Service Owner
 AVP/CIO - Stephen Rieks
Description
IT Service Management Software
Service Users
Faculty, Staff, and Students
User Services

Business Services
Faculty, Staff, and Students at the University may use this service.
Technical Services


Requirements

Rates / Cost of Use

Getting Started

Email - ITS.ServiceCenter@fredonia.edu

Phone – (716) 673-3407

Ticket Submission – https://fredquest.fredonia.edu

Walk In – W203 Thompson Hall

Availability


Getting Help

Email - ITS.ServiceCenter@fredonia.edu

Phone – (716) 673-3407

Ticket Submission – https://fredquest.fredonia.edu

Walk In – W203 Thompson Hall

SLA Notes


Business Procedures

Change Procedures

Assigned Primary Support
Tylor Cardone
Assigned Secondary Support
T. John McCune
RACI Chart
LevelResponsibleAccountableConsultedInformed 
PrimaryTylor Cardone




SecondaryT. John McCune




Tertiary




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