Service | Blackboard Collaborate Ultra | ||||||||||||||||||||
Service Manager | T. John McCune | ||||||||||||||||||||
Department | Technology Support Services | ||||||||||||||||||||
Contact | Collaborate Administrator, Christopher Taverna, christopher.taverna@fredonia.edu, x3413 | ||||||||||||||||||||
Service Owner | AVP/CIO - Stephen Rieks | ||||||||||||||||||||
Description | Real-time video conferencing through LMS or as standalone instance | ||||||||||||||||||||
Service Users | Any Fredonia employee can have an account to create sessions, sessions may be accessible to the public or restricted. | ||||||||||||||||||||
User Services | Blackboard Collaborate is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact. Collaborate with the Ultra experience opens right in your browser, so you don't have to install any software to join a session. | ||||||||||||||||||||
Business Services | Fredonia Employees can request licensed accounts. | ||||||||||||||||||||
Technical Services |
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Requirements | An account is required to create sessions. | ||||||||||||||||||||
Rates / Cost of Use | No charge back to the user. | ||||||||||||||||||||
Getting Started | Teaching faculty can create sessions through the LMS with no additional accounts. To use as a standalone instance an account must be requested from the Collaborate Administrator. | ||||||||||||||||||||
Availability | This is service is available 24 hours a day, seven days a week. | ||||||||||||||||||||
Getting Help | |||||||||||||||||||||
SLA Notes | Requests are handled by the next business day. Not included is session scheduling and/or moderating. | ||||||||||||||||||||
Business Procedures | Business procedures are documented on internal Answers page(s). | ||||||||||||||||||||
Change Procedures | Request for change should be handled through the ticketing system. | ||||||||||||||||||||
Assigned Primary Support | Christopher Taverna | ||||||||||||||||||||
Assigned Secondary Support | TBD | ||||||||||||||||||||
RACI Chart |
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Date Last Modified | |||||||||||||||||||||
Status | Active |
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