Welcome to Fredonia!
This resource is meant to provide a quick orientation for faculty/staff to Fredonia's critical digital tools that are necessary for online success at the University. These resources represent the building blocks of your digital identities (e.g. Fredonia ID and eServices account), critical tools for remote learning, and the different ways to get assistance if you run into any issues.
Where to get assistance and when:
ITS Service Center Hours of Operation (Breaks): | The Office of Online Learning Hours of Operation: Monday - Friday 8:00am - 5:00pm | Reed Library Text A Librarian: 716-407-7698 Request An Individual Research Appointment Email: reedref@fredonia.edu |
Faculty/Staff Resources
New employees should contact the Human Resources Office (716) 673-3434 upon completing the hiring process to receive their eServices User ID. After receiving the eServices ID, employees should then complete their fredPASS and Duo Security enrollment process by clicking on the fredPASS link. Please note that any employee that does not wish to use their personal devices for Duo Security can contact the ITS Service Center (716) 673-3407 to have a security token issued to them.
fredPASS
fredPASS (Fredonia Password Administration Self Service) is a self-service portal that allows Fredonia eServices account users to manage their account recovery options, security questions, PASS account activity notifications, and reset/change their eServices password as needed. Setup your fredPASS account up ASAP!
Duo Security
As a response to the increasing number of phishing scams that impact Fredonia employees and the University's overall risk for a data breach, the Information Technology Services department has implemented a high-security login process for Fredonia eServices and other critical electronic resources that requires a second method to confirm the identity of the person logging in.
For more information about Duo Security, please view: https://answers.fredonia.edu/x/T4M4
Google Tools, including Email (Google Workplace)
Google Workplace includes tools such as Gmail (FredMail), Calendar, Docs, and Groups.
You can learn more about how to use these tools at: https://support.google.com/a/users#topic=9247638
Wireless Access
How can I connect to the wireless internet connection on the Fredonia campus?
You can connect to the FredSecure wireless connection by following the instructions at: https://answers.fredonia.edu/x/G4B8
Gaming systems and other multi-media devices should connect to FredMedia by following these instructions: https://answers.fredonia.edu/x/GYB8
Is there a way for me to get wireless internet when I am not in Fredonia?
Fredonia is participating in eduroam which is available at more than 12,000 locations worldwide, including more than 530 colleges, universities, and research facilities in the United States. You can find more information about connecting to eduroam at: https://answers.fredonia.edu/x/9YfeA
Virtual Meeting Spaces
Zoom is the Fredonia standard for video conferencing and virtual meetings.
For instruction on joining a Zoom meeting go to: https://answers.fredonia.edu/x/dgAAB
For instruction on scheduling a Zoom meeting go to: https://answers.fredonia.edu/x/ewAAB
View all support documentation at: http://zoom.fredonia.edu
Answers
Answers is the Fredonia ITS Knowledgebase.
If you have technology questions, you can visit http://answers.fredonia.edu/ to search Answers.
Tracker
Tracker is the Fredonia ITS incident/request ticketing system.
If you need technology assistance, you can submit a help ticket at: https://tracker.fredonia.edu/
Technology Request Form
To meet Fredonia ITS support requirements, Federal Information Security requirements, and NYS Procurement regulations, all software, licensing, and hardware (technology) procurements, and renewals need to follow the jointly-owned process from ITS and Finance and Administration outlined at: https://answers.fredonia.edu/x/DAD7AQ
Access the Technology Request Form at: https://tracker.fredonia.edu/servicedesk/customer/portal/16/create/351
"MyFred" is designed to be the desktop/laptop/mobile homepage for Fredonia’s internal audience. "MyFred" includes links to the most frequently used digital spaces, plus a daily events calendar, the latest news, and campus-wide announcements. It also allows users to customize the page by adding their most frequently used webpages.
For more information on how to use my.fred go to: https://answers.fredonia.edu/x/EgCYAg
Argos Enterprise Reporting
Argos is Fredonia’s centrally supported application used for report regeneration, information delivery, data dash-boarding, and data file extraction.
For more information about Argos, please view: https://answers.fredonia.edu/x/6AIHAQ
Virtru
The State University of New York at Fredonia utilizes Virtru to protect its Gmail (fredonia.edu) service. Virtru protected fredonia.edu accounts provide employees the ability to send anyone end to end encrypted messages and control access throughout the life-cycle of the email. Employees can set expiration time for how long emails can be accessed, revoke access at anytime, limit forwarding, and control who can download attachments. Employees that have an authorized business need to email Category III - Restricted data to recipients can utilize the Fredonia licensed Virtru subscription to do so. For more information please view: https://answers.fredonia.edu/x/yIDeAg
1Password Teams
The Information Technology Services department offers 1Password Teams as an enterprise password management solution to University employees for the secure storage of their professional usernames and passwords. Each 1Password Teams user will be issued a personal password vault and maybe issued a team vault for securely sharing passwords.
For more information, please view: https://answers.fredonia.edu/x/cIM4
Drupal
Drupal is the Fredonia solution for editing departmental web pages. For more information about using Drupal please visit: http://fredonia.edu/drupal
Faculty Resources
OnCourse
OnCourse is a Learning Management System (LMS) that provides access to course materials, assignment submission, quizzes, and grades. Login to OnCourse at https://oncourse.fredonia.edu using your eServices username and password. In the "Courses" block click on the current semester and then use the links to access each course.
View OnCourse support documentation at: https://answers.fredonia.edu/x/QYAR
Citation Tools
Reed Library recommends and supports the following citation managers:
Zotero - https://fredonia.libguides.com/zotero
EndNote - https://fredonia.libguides.com/endnote
Google Docs - https://fredonia.libguides.com/citing/googledocs
Research Tools
For help getting started with research and using the Reed Library databases go to: https://fredonia.libguides.com/gettingstarted
Virtual Labs
Fredonia's Remote Lab is a "virtual" computer lab that allows students the ability to remotely access a lab computer from their home, dorm room or anywhere with a stable broadband internet connection exists.
To connect to the Windows Virtual Lab please follow these instructions: https://answers.fredonia.edu/x/eoPeAg
To connect to the Mac Virtual Lab please follow these instructions: https://answers.fredonia.edu/x/VIfeAg
CircleIn
CircleIn is a free studying app where students can study remotely.
Faculty can view the Frequently Asked Questions at: https://docs.google.com/document/d/1V4ulzXF2NF9_dMlaW5-Mnaey9p_-sI8XZd5v0G2nfK0/edit?usp=sharing to learn more.
SUNY Resources
Resources for Learning Online - https://online.suny.edu/covid19/students/
Please share this resource using this link: https://answers.fredonia.edu/x/CQAwB