Service | BMC Footprints (FredQuest) | ||||||||||||||||||||
Service Manager | T. John McCune | ||||||||||||||||||||
Department | ITS Service Center | ||||||||||||||||||||
Contact | W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu | ||||||||||||||||||||
Service Owner | AVP/CIO - Stephen Rieks | ||||||||||||||||||||
Description | IT Service Management Software | ||||||||||||||||||||
Service Users | Faculty, Staff, and Students | ||||||||||||||||||||
User Services | For the reporting and processing of ITS related incidents, problems, and service requests, BMC Footprints (FredQuest) is used by faculty, staff, and students at the University for reporting and keeping track of their requests and reports. | ||||||||||||||||||||
Business Services | Faculty, Staff, and Students at the University may use this service. | ||||||||||||||||||||
Technical Services | |||||||||||||||||||||
Requirements | An eServices login is required to login to FredQuest and create requests, | ||||||||||||||||||||
Rates / Cost of Use | There are no costs for faculty, staff, and students to use FredQuest. | ||||||||||||||||||||
Getting Started | Email - ITS.ServiceCenter@fredonia.edu Phone – (716) 673-3407 Ticket Submission – https://fredquest.fredonia.edu Walk In – W203 Thompson Hall | ||||||||||||||||||||
Availability | |||||||||||||||||||||
Getting Help | Email - ITS.ServiceCenter@fredonia.edu Phone – (716) 673-3407 Ticket Submission – https://fredquest.fredonia.edu Walk In – W203 Thompson Hall | ||||||||||||||||||||
SLA Notes | |||||||||||||||||||||
Business Procedures | |||||||||||||||||||||
Change Procedures | |||||||||||||||||||||
Assigned Primary Support | Tylor Cardone | ||||||||||||||||||||
Assigned Secondary Support | T. John McCune | ||||||||||||||||||||
RACI Chart |
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Date Last Modified |
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