For the reporting and processing of ITS related incidents, problems, and service requests, BMC Footprints (FredQuest) is used by faculty, staff, and students at the University for reporting and keeping track of their requests and reports.
Business Services
Faculty, Staff, and Students at the University may use this service.
Technical Services
IT Service Management Software provides a central point of service for entering, processing, and tracking of ITS related incidents, problems, and service requests.
Requirements
An eServices login is required to login to FredQuest and create requests,
Rates / Cost of Use
There are no costs for faculty, staff, and students to use FredQuest.
Incidents, problems, and service requests are process in alignment with the ITS Service Level Agreement.
Business Procedures
All faculty, staff, and students may use FredQuest. As the service is being transitioned to Tracker, BMC Footprints (FredQuest) will be retired as a service in 2018.
Change Procedures
Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership, ITAB, and approved by the Service Manager (CIO) and Cabinet.