Service | Blackboard Collaborate Ultra (Service to be retired in on May 17th, 2021) |
Service Manager | T. John McCune, Director of ACT and EITA Officer |
Department | Academic and Collaborative Technology |
| Collaborate Administrator, Christopher Taverna, christopher.taverna@fredonia.edu, x3413 |
Service Owner | Chief Information Officer
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Description | Real-time video conferencing through LMS or as standalone instance |
Service Users | Any Fredonia employee can have an account to create sessions, sessions may be accessible to the public or restricted. |
User Services | Blackboard Collaborate is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact. Collaborate with the Ultra experience opens right in your browser, so you don't have to install any software to join a session. |
Business Services | Fredonia Employees can request licensed accounts. |
Technical Services | - Account Creation
- Development of training and knowledge base materials
- Providing support to faculty, staff, and students
- Implementation of training programs
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Requirements | An account is required to create sessions. |
Rates / Cost of Use | No charge back to the user. |
Getting Started | Teaching faculty can create sessions through the LMS with no additional accounts. To use as a standalone instance an account must be requested from the Collaborate Administrator. |
Availability | This is service is available 24 hours a day, seven days a week. |
Getting Help | https://answers.fredonia.edu/x/YQCP |
SLA Notes | Requests are handled by the next business day. Not included is session scheduling and/or moderating. |
Business Procedures | Business procedures are documented on internal Answers page(s). |
Change Procedures | Request for change should be handled through the ticketing system. |
Assigned Primary Support | Christopher Taverna |
Assigned Secondary Support | Jason Burgos |
RACI Chart |
Level | Responsible | Accountable | Consulted | Informed |
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Primary | Christopher Taverna | T. John McCune | ACT | Users | Secondary | Jason Burgos | T. John McCune | ACT | Users | Tertiary |
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Date Last Modified | |
Status | Active |