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Any phone with an enabled voicemail service can have the name personalized using these directions.  If you still have an older phone set, or a new VoIP set the access method will work for both. 

Step-by-step guide


  1. Dial Dial (716) 673-4444 ( this can be done from any phone, you do not need to make this call from the phone you would like to change the name )
  2. Enter your mailbox number in a seven digit format.  The mailbox number is the same as the phone number.  ( for example 6732004 )
  3. Enter your password followed by the pound sign. ( for example 1111# )
  4. Listen to the main menu options.
  5. Press 9 to access the setup menu.
    • press 8 to record your name
    • speak your name and press #
  6. Your name should be recorded
  7. Hang up if you are finished.

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