Service | Ensemble Video (Service Transitioned to Panopto) |
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Service Manager | Director of Technology Support Services |
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Department | ITS Service Center |
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Contact | Location: W203 Thompson Hall , Phone Number: (716) 673-3407 , ITS.ServiceCenter@fredonia.eduEmail: ITS Service Center All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | Chief Information Officer |
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Description | Video hosting |
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Service Users | This service is retired and is no longer available. |
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User Services | Ensemble provides a repository for the hosting of online videos for instructional purposes. |
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Business Services | This service was previously provided to Teaching Faculty in the following colleges and schools: |
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Technical Services | Past technical services included: Video Recording Equipment: ITS utilizes ITS owned video recording equipment to provide the capacity for providing recordings. Computing Equipment: Computers are utilized to transfer the recording from the camera to a digital format that is accessible to the requestor.
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Requirements | An eServices login is required to login. |
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Rates / Cost of Use | There was no cost for faculty, staff, and students to use Ensemble. |
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Getting Started | This service is retired and is no longer available. |
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Availability | This service is retired and is no longer available. |
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Getting Help | This service is retired and is no longer available. |
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SLA Notes | Incidents, problems, and service requests were in alignment with the ITS Service Level Agreement. |
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Business Procedures | Content is being transferred from Ensemble to Panopto. |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership, ITAB, and approved by the Service Owner (CIO) and Cabinet. |
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Assigned Primary Support | NAN/A |
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Assigned Secondary Support | NAN/A |
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RACI Chart |
Level | Responsible | Accountable | Consulted | Informed |
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Primary | NA | NAN/A | N/A | ITS Service Center | Users | Secondary | NA | NAN/A | N/A | ITS Service Center | Users | Tertiary |
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| Users |
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Date Last Modified | |
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Status | Retired |
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