Service | Server Management |
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Service Manager | Manager of Enterprise Infrastructure Services |
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Department | Enterprise Infrastructure Services |
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Contact | ITS-Enterprise Infrastructure Services, x3393, Frederick.Ullman@fredonia.edu | Service Owner | AVP/CIO - Stephen Rieks | Location: Thompson Hall, E226 Phone Number: (716) 673-3748 Email: Kevin Bom All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | Chief Information Officer |
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Description | Monitoring and maintenance of servers. Function 1: Patching Function 2: Monitoring Function 3: Migrations Function 4: OS installation Function 5: Application upgrades |
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Service Users | Users of this service is not applicable with the exception of the application upgrades. The application users and the user of that service. |
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User Services | The successful management of servers is an invaluable service. Functions which comprises of multiple servers, hardware, interactions and users, monitoring and managing the entire server system is one of the most important responsibilities which properly handled, is priceless. |
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Business Services | Literally, all departments/units benefits from well maintained and monitored servers. |
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Technical Services | Give a summary of the back-end services that support this service |
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Requirements | There are no requirements for using this service. |
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Rates / Cost of Use | There are no fees associated with using these services. |
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Getting Started | With the exception of particular software applications, a user does not request this service. In reference to the “application upgrade” service, the application administrator requests this service. |
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Availability | With the exception of particular software applications, this service may be automated 24 hours a day, 7 days a week. Software application upgrades are performed during normal or standard business hours of operation. | Getting Help | All requests for assistance are completed using FredQuest: https://fredquest.fredonia.edu/ |
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SLA Notes |
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Business Procedures | The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A. |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. |
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Assigned Primary Support |
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Assigned Secondary Support |
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RACI Chart | Function 1 Name: Patching Description: Load software designed to update a computer program or its supporting data, to fix or improve it. | Level | Responsible | Accountable | Consulted | Informed |
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Primary | Fred Ullman | Fred Ullman |
| Campus users | Secondary | Scott Grien | Fred Ullman |
| Campus users | Tertiary |
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Function 2 Name: Monitoring Description: Watch server activity to ensure performance targets. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Scott Grien | Fred Ullman |
| Campus users | Secondary | Fred Ullman | Fred Ullman |
| Campus users | Tertiary |
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Function 3 Name: Migrations Description: Replace or upgrade servers to conduct server maintenance. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Scott Grien | Fred Ullman |
| Campus users | Secondary | Idalia Torres | Fred Ullman |
| Campus users | Tertiary |
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Function 4 Name: OS installation Description: Install and upgrade server operating systems. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Scott Grien | Fred Ullman |
| Campus users | Secondary | Fred Ullman | Fred Ullman |
| Campus users | Tertiary |
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Function 5 Name: Application upgrades Description: Install software application upgrades. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Scott Grien | Fred Ullman | Application administrator | Campus users | Secondary | Fred Ullman | Fred Ullman | Application administrator | Campus users | Tertiary |
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Date Last Modified |
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