Service | Microsoft Licensing |
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Service Manager | Manager of Enterprise Infrastructure Services |
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Department | Enterprise Infrastructure Services |
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Contact | Department: ITS-Enterprise Infrastructure Services , x3748, Kevin.Bom@Fredonia.edu Phone Extension: (716) 673-3748 Email: Kevin Bom All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | AVP/CIO - Stephen Rieks Chief Information Officer |
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Description | Obtain permission to acquire and use Microsoft products. Function 1: Quotes. Function 2: Administer Microsoft Campus Agreement. Function 3: Administer Home Use Program. |
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Service Users | It depends, for function 1 it is faculty staff and some associates, for function 2 it is users of state owned equipment, and for function 3 it is the users covered by Microsoft campus Agreement. |
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User Services | Microsoft products are a mainstay in most departments and units, thus this is an invaluable service in order to maintain the continuous operation of campus business. |
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Business Services | All campus departments and units in addition to some Associate departments and units. |
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Technical Services | Give a summary of the back-end services that support this service |
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Requirements | The main requirement is to be one of the Service Users. So, for function 1 this service is requested through the IT Service Center. Faculty, staff and Associates are main requestor for function 3 of this service. |
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Rates / Cost of Use | The cost for participating in the the Microsoft Home Use Program (HUP) is outlined on the website: https://www.microsofthup.com Currently. Currently, faculty and staff can purchase one copy of Microsoft Office 2016, for either the Windows or Macintosh platforms, for $9.99. |
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Getting Started | A qualified users need to login using their eServices credentials to participate in Microsoft HUP. |
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Availability | This service is available 24 hours a day, 7 days a week less internet downtime. | Getting Help | All requests for assistance are completed using Tracker: HTTPS://Tracker.Fredonia.edu |
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SLA Notes |
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Business Procedures | The business procedure is located with the Primary responsible person on the RACI form and also, see Appendix A. |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. The following procedures are used for changes to the software, hardware or business procedures. |
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Assigned Primary Support |
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Assigned Secondary Support |
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RACI Chart | Function 1 Name: Microsoft Quotes Description: Procure quote from vendor. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Kevin Bom
| Kevin Bom
| IT Service Center | IT Service Center | Secondary | Scott Grien
| Kevin Bom
| IT Service Center | IT Service Center | Tertiary |
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Function 2 Name: Administer Microsoft Campus Agreement Description: Manage and be responsible for acquiring the Microsoft Campus Agreement. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Kevin Bom
| Kevin Bom
| Not Applicable | Users of state owned equipment | Secondary | Scott Grien
| Kevin Bom
| Not Applicable | Users of state owned equipment | Tertiary |
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Function 3 Name: Administer Home Use Program Description: Manage and be responsible for acquiring the Microsoft Home Use Program. Level | Responsible | Accountable | Consulted | Informed |
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Primary | Kevin Bom
| Kevin Bom
| Not Applicable | Users covered by Microsoft Campus Agreement | Secondary | Scott Grien
| Kevin Bom
| Not Applicable | Users covered by Microsoft Campus Agreement | Tertiary |
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Date Last Modified |
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