Service | Activity Insight Digital Measures (Digital Measures) |
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Service Manager | T. John McCune, Director of ACT and EITA Officer |
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Department | Academic and Collaborative Technology |
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Contact | Activity Insight University Administrator, Email Chris Taverna, x3413 Location: Thompson Hall, E206 Phone Number: (716) 673-3340 Email: Chris Taverna All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | Chief Information Officer |
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Description | Faculty Activity Reporting |
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Service Users | Fredonia Faculty, Administrators, and associated support staff |
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User Services | Activity Insight provides faculty activity reporting for the teaching faculty of Fredonia. |
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Business Services | Academic Affairs |
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Technical Services | - Data Loads
- Users Loads
- Reporting
- Work Requests
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Requirements | Users of Digital Measures are required to sign on using their e-services credentials. |
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Rates / Cost of Use | There is no charge back to the user. |
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Getting Started | Users are loaded into the system by the University Administrator after the Fall and Spring census date. Off-cycle account creation is handled as an on-needed basis. Users can log in at: Watermark Faculty Success |
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Availability | This service is available 24 hours a day, seven days a week. |
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Getting Help | Fredonia Answers Watermark Faculty Success - Formerly Digital Measures |
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SLA Notes | Requests will be handled by the University Administrator within the next business day. If a work request needs to be submitted to Digital Measures, their SLA is two weeks. |
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Business Procedures | Business procedures are documented on internal Answers page(s). |
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Change Procedures | Request for change should be enteredin the ticketing system. |
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Assigned Primary Support | Christopher Taverna |
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Assigned Secondary Support | NA |
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RACI Chart |
Level | Responsible | Accountable | Consulted | Informed |
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Primary | Christopher Taverna | Service Manager | Judith Horowitz | CIOChief Information Officer Provost | Secondary | TBD | CIO | CIO Chief Information Officer | Chief Information Officer |
| Tertiary | Judith Horowitz | President |
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Date Last Modified | |
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Status | Active |
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