Service | BMC Footprints - FredQuest (FredQuestTransitioned to Tracker) |
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Service Manager | T. John McCuneDirector of Technology Support Services |
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Department | ITS Service Center |
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Contact | Location: W203 Thompson Hall , Phone Number: (716) 673-3407 , ITS.ServiceCenter@fredonia.eduEmail: ITS Service Center All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | AVP/CIO - Stephen RieksChief Information Officer |
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Description | IT Service Management Software |
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Service Users | Faculty, Staff, and Students |
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User Services | For the reporting and processing of ITS related incidents, problems, and service requests, BMC Footprints (FredQuest) is used by faculty, staff, and students at the University for reporting and keeping track of their requests and reports. |
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Business Services | Faculty, Staff, and Students at the University may use this service. |
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Technical Services | IT Service Management Software provides a central point of service for entering, processing, and tracking of ITS related incidents, problems, and service requests. |
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Requirements | An eServices login is required to login to FredQuest and create requests, |
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Rates / Cost of Use | There are no costs for faculty, staff, and students to use FredQuest.students |
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Getting Started | Email - ITS.ServiceCenter@fredonia.edu Phone – (716) 673-3407 Ticket Submission – https://fredquest.fredonia.edu Walk In – W203 Thompson Hall |
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| Semester Hours - Sunday, 12pm – 10pm
- Monday – Thursday, 8am – 10pm
- Friday, 8am – 5pm
- Saturday, 12pm- 5pm
Summer/Break Periods - Monday – Friday, 8am - 4pm
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| Email - ITS.ServiceCenter@fredonia.edu Phone – (716) 673-3407 Ticket Submission – https://fredquest.fredonia.edu Walk In – W203 Thompson Hall |
This is a retired service and is no longer available. |
Availability | This is a retired service and is no longer available. |
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Getting Help | This is a retired service and is no longer available. |
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SLA Notes | Incidents, problems, and service requests are in alignment with the ITS Service Level Agreement. |
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Business Procedures | All faculty, staff, and students may use FredQuest. As the service is being transitioned to Tracker, BMC Footprints (FredQuest) will be retired as a service in 2018. |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership, ITAB, and approved by the Service Manager (CIO) and Cabinet. |
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Assigned Primary Support | Tylor CardoneNA |
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Assigned Secondary Support | T. John McCuneNA |
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RACI Chart |
| Level | Responsible | Accountable | Consulted | Informed |
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| Primary | Tylor Cardone | T. John McCuneNA | NA | ITS Leadership ITAB | Users | | Secondary | T. John McCune | Stephen RieksNA | NA | ITS Leadership ITAB | Users | | Tertiary |
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Date Last Modified | |
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| Status | Active |
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