Service | University Owned Computing Software Support |
---|
Service Manager | T. John McCuneTylor Cardone |
---|
Department | Technology Support ServicesITS Service Center |
---|
Contact | Location: W203 Thompson Hall, Phone Number: (716) 673-3407, ITS.ServiceCenter@fredonia.edu Email: ITS Service Center All requests for assistance are completed using the Tracker Customer Portal |
---|
Service Owner | AVP/CIO - Stephen RieksChief Information Officer |
---|
Description | The University Owned Computing Software Support service Our primary objective is the installation, configuration and troubleshooting of the university owned and operated computing software. This includes operating systems, Microsoft Office Professional Suite, Google Apps for Education covered under the SUNY-wide contract and various . We also operate other business related software applications found on a standard workstation image. |
---|
Service Users | Faculty, Staff, and Student Employees |
---|
User Services | Installation:installation, setup and testing of computing software. Troubleshooting:in accordance with the system warranty facilitating the diagnosis of the issues and problem resolution.
|
---|
Business Services | University Owned Standard Software Listing |
---|
Technical Services | Application Configuration & Testing: version control, provisioning and deprovisioning, patch management and testing. License Management: life-cycle management of licensing for all application ensuring compliance, renewals and operability.
|
---|
Requirements | operate university owned computing software current faculty, staff, or student with eServices account
|
---|
Rates / Cost of Use | Email - ITS.ServiceCenter@fredonia.edu Phone – (716) 673-3407 Ticket Submission – https://fredquestThere are licensing, support staff and maintenance costs associated with this service which are covered by the student technology fee. | Getting Started | . fredonia.eduWalk In – W203 Thompson Hall |
---|
Availability | Semester Hours Summer/Break Periods
|
---|
Getting Help | |
SLA Notes | |
---|
Business Procedures | NA |
---|
Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by TAC and approved by the Service Manager (CIO) and Cabinet. |
---|
Assigned Primary Support | Tylor Cardone |
---|
Assigned Secondary Support | Dave Torres Matt Wilson Nick Nowakowski |
---|
RACI Chart | Name: University Owned Computing SoftwareSupport Description: See above Level | Responsible | Accountable | Consulted | Informed |
---|
Primary | Tylor Cardone | T. John McCune |
| ITS Service Center | Users | SecondaryDenise Maze | T. John McCune |
|
| ITS Service Center | Users | Tertiary |
|
| ITS Service Center Evening Support Professional | T. John McCune | ITS Service Center | Users |
|
---|
Date Last Modified |
---|