Service | Blackboard Collaborate UltraUltra (Retired on May 17th, 2021) |
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Service Manager | Sally CristDirector of ACT and EITA Officer |
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Department | Enterprise Information Services |
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| Collaborate Administrator, Christopher Taverna, christopher.taverna@fredonia.edu, x3413 |
Service Owner | AVP/CIO - Stephen RieksAcademic and Collaborative Technology |
Contact | All requests for assistance are completed using the Tracker Customer Portal |
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Service Owner | Chief Information Officer
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Description | Real-time video conferencing through LMS or as standalone instance |
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Service Users | Any Fredonia employee can have an account to create sessions, sessions may be accessible to the public or restricted. |
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User Services | Blackboard Collaborate is a real-time video conferencing tool that lets you add files, share applications, and use a virtual whiteboard to interact. Collaborate with the Ultra experience opens right in your browser, so you don't have to install any software to join a session. |
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Business Services | Fredonia Employees can request licensed accounts. |
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Technical Services | - Account Creation
- Development of training and knowledge base materials
- Providing support to faculty, staff, and students
- Implementation of training programs
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Requirements | An account is required to create sessions. |
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Rates / Cost of Use | No charge back to the user. |
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Getting Started | Teaching faculty can create sessions through the LMS with no additional accounts. To use as a standalone instance an account must be requested from the Collaborate Administrator. |
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Availability | This is service is available 24 hours a day, seven days a weekservice has been retired. |
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Getting Help | https://answers.fredonia.edu/x/YQCPThis service has been retired. |
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SLA Notes | Requests are handled by the next business day. Not included is session scheduling and/or moderatingThis service has been retired. |
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Business Procedures | Business procedures are documented on internal Answers page(s). |
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Change Procedures | Request for change should be handled through the ticketing system. |
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Assigned Primary Support | Christopher TavernaN/A |
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Assigned Secondary Support | TBDN/A |
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RACI Chart |
Level | Responsible | Accountable | Consulted | Informed |
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Primary | Christopher Taverna | Service Manager | ITS Service Center | Secondary | CIO | Tertiary | President | N/A | N/A | ACT | Users | Secondary | N/A | N/A | ACT | Users | Tertiary |
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Date Last Modified | |
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Status | Active |
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