Service | JAMF Casper (Casper) |
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Service Manager | T. John McCuneKevin Bom |
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Department | ITS Service CenterEnterprise Infrastructure Services |
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Contact | W203 Thompson Hall, (716) 673-3407, ITS.ServiceCenter@fredonia.edu |
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Service Owner | AVP/CIO - Stephen Rieks Chief Information Officer |
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Description | Apple Device Management |
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Service Users | Faculty and Staff |
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User Services | For the creation and deployment of applications, updates, and patches. It is also used for managing Apple devices remotely. |
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Business Services | ITS Service Center personnel Staff may use this service. |
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Technical Services | JAMF provides a management solution to ensure that apple computers and devices are patched and secure, while also being able to deploy software and configurations. |
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Requirements | In order to receive updates, apple computers and devices must be university owned and connected to the Internet. |
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Rates / Cost of Use | There is no cost for the faculty and staff to use this service. |
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Getting Started | ITS staff who need access can contact the ITS Service CenterEnterprise Infrastructure Services. |
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Availability | Semester Hours Summer/Break Periods
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Getting Help | Email - ITS.ServiceCenter@fredonia.edu | |
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SLA Notes | This service is aligned with the ITS SLA. |
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Business Procedures | ITS will deploy updates to all university owned Apple computers and devices with business procedures documented in Answers. |
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Change Procedures | Changes to the service (transition, additions, and discontinuations) must be reviewed by ITS Leadership and approved by the CIO and Cabinet. |
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Assigned Primary Support | Alex Moon |
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Assigned Secondary Support | TBD |
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RACI Chart | Name: Updates and Installs Description: Creating and Deploying updates and installs to the public. | Level | Responsible | Accountable | Consulted | Informed |
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| Primary | Alex Moon |
| T. John McCuneKevin Bom | ITS Service Center | Users | | Secondary |
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| | Tertiary |
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Name: iPad Management Description: Properly group iPads and deploy applications as requested. | Level | Responsible | Accountable | Consulted | Informed |
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| Primary |
Ed Blue | Tylor Cardone | ITS Service Center | UsersTylor Cardone | T. John McCune | ITS Service Center | UsersAlex Moon Matt Wilson | Tylor Cardone | ITS Service Center | Users
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Date Last Modified | |
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Status | Active |
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